Graphical interactive visual response system and method

A non-transitory computer readable storage medium encoded with an executable computer program that facilitates access to a service center resource and that, when executed by a processor, causes the processor to perform operations comprising:

• receiving a request from a mobile device of a user to access a service center associated with a destination specific application that resides on the mobile device that allows the user to interact with the destination specific application and the destination specific application to interact with the user before a communication based upon the request is initiated, the request including information entered by the user and associated with the request;
• identifying a service center resource of the service center that matches needs of the user based upon the information entered by the user;
• determining an availability of the service center resource;
• sending status information to the mobile device;
• launching a first communication to a communications address associated with the mobile device;
• launching a second communication to a communications address associated with the service center resource;
• and
• bridging the first communication and the second communication, wherein a connection is established between the communications address associated with the mobile device and the communications address associated with the service center resource.