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US 9,792,168 B2Granted
System and method for cloud remediation of a client with a non-bootable storage medium
AssigneeDell Products L.P.
InventorsAnantha Boyapalle, Yuan-Chang Lo, Todd E. Swierk, Carlton A. Andrews
Life of this patent
Estimating the term…
Abstract
A remediation server receives a service request from a data processing device, the service request to diagnose a failure to load an operating system at the data processing device. A data storage device local to data processing device is identified, the data storage device storing the operating system. A diagnostic process is provided at the remediation server, the diagnostic process to mount the data storage device. A diagnostic service is performed based on information stored at the data storage device.
Claims15
A method comprising:
- receiving at a remediation server a service request from a data processing device located remotely from the remediation server, the service request to diagnose a failure to load an operating system at the data processing device;
- identifying at the remediation server a data storage device local to the data processing device, the data storage device storing the operating system;
- providing a diagnostic process at the remediation server, the diagnostic process to mount the data storage device;
- generating at the remediation server a software module including instructions executable by the data processing device to enable the remediation server to remotely mount the data storage device;
- providing the software module to the data processing device;
- mounting the data storage device over an Internet protocol compliant network;
- and
- performing a diagnostic service based on information stored at the data storage device.
5 more elements
A system comprising:
- a data processing device;
- and
- a remediation server located remotely from the data processing device, the remediation server communicatively coupled to the data processing device by a network, the remediation server to:
- receive a service request from the data processing device, the service request to diagnose a failure to load an operating system at the data processing device;
- identify a data storage device local to the data processing device, the data storage device storing the operating system;
- provide a diagnostic process at the remediation server, the diagnostic process to mount the data storage device;
- generate a software module including instructions executable by the data processing device to enable the remediation server to remotely mount the data storage device;
- provide the software module to the data processing device;
- mount the data storage device over an Internet protocol compliant network;
- and
- perform a diagnostic service based on information stored at the data storage device.
8 more elements
A method comprising:
- identifying at a data processing device a failure to load an operating system, the operating system stored at a data storage device included at the data processing device;
- issuing a service request to a remediation server located remotely from the data processing device, the service request to determine a cause of the failure;
- receiving from the remediation server a software module including instructions executable by the data processing device to enable the remediation server to remotely mount the data storage device;
- receiving at the data processing device a request from the remediation server to remotely mount the data storage device to perform diagnostic services;
- enabling at the data processing device mounting of the data storage device over an Internet protocol compliant network by the remediation server;
- and
- receiving at the data processing device a diagnostic report from the remediation server documenting results of the diagnostic services.
4 more elements
Dependencies are inferred from the claim text.