Portable continuity object
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorsSergey Fedorov, Mikhail Gilula, Derek Barnes
Life of this patent
Estimating the term…
Abstract
A method for providing continuity over a series of transactions is provided, comprising the steps of (a) creating a Portable Continuity Object (PCO) as a defined digital package by an instance of PCO software executing on a computerized appliance also capable of communication transaction; (b) providing identity of a person, an address of a communication device and a continuity context in the PCO; (c) sharing the PCO in related transactions, with the PCO updated with information concerning individual transactions by digital equipment enhanced with an instance of PCO software; and (d) providing context continuity in succeeding transactions by accessing the PCO by one or both parties to a transaction.
Claims18
A method for providing continuity over a series of transactions, the method comprising:
- detecting, by a processor, a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;
- accessing, by the processor, a data packet during the first communication session;
- storing, by the processor, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;
- transmitting the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance;
- and
- running, by the computerized appliance, the executable code retrieved from the data packet and changing, in response to running the executable code, a parameter associated with the transaction, wherein the running of the executable code displays a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.
A system for providing continuity over a series of transactions, the system comprising:
- processor;
- and
- memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
- detect a first communication session with a computerized appliance, wherein the first communication session is for engaging in a transaction;
- access a data packet during the first communication session;
- store, into the data packet, context of the transaction and an executable code, wherein the executable code is configured to prompt an action to be taken in regards to the transaction;
- transmit the data packet to the computerized appliance for storing in a memory device coupled to the computerized appliance;
- run the executable code retrieved from the data packet and change, in response to running the executable code, a parameter associated with the transaction, wherein the instructions that cause the processor to run the executable code include instructions that cause the processor to display a prompt on the computerized appliance at a time after end of the first communication session, wherein in response to the prompt, a user input is received via the computerized appliance.
Dependencies are inferred from the claim text.