System and method for prompt modification based on caller hang ups in IVRs

A non-transitory machine-readable storage medium, comprising machine-readable instructions that, when executed by a processor, facilitate performance of operations, comprising:

• collecting call data during playing to callers of a prompt sequence, wherein the prompt sequence comprises a plurality of phrases, and wherein the call data comprises a rate of caller events during playing of a particular phrase of the plurality of phrases;
• collecting other call data during playing to callers of an alternate prompt sequence comprising an alternative phrase replacing the particular phrase, wherein the other call data includes a rate of caller events during playing of the alternative phrase;
• wherein the prompt sequence and the alternate prompt sequence are played in a pattern of successive calls before completing the collecting of either the call data or the other call data;
• comparing the rate of caller events during the particular phrase with the rate of caller events during the alternative phrase to obtain a comparison;
• and
• replacing the particular phrase with the alternative phrase based on the comparison.

A system, comprising:

• a processor;
• and
• a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:
• facilitating a collection of call data as a prompt sequence plays to callers, wherein the prompt sequence comprises a plurality of phrases, and wherein the call data comprises a rate of caller events during playing of a particular phrase of the plurality of phrases;
• facilitating a collection of other call data as an alternate prompt sequence plays to callers, the alternate prompt sequence comprising an alternative phrase replacing the particular phrase, wherein the other call data includes a rate of caller events during playing of the alternative phrase;
• wherein the prompt sequence and the alternate prompt sequence are played in a pattern of successive calls before completing the collecting of either the call data or the other call data;
• comparing the rate of caller events during the particular phrase with the rate of caller events during the alternative phrase to obtain a comparison;
• and
• replacing the particular phrase with the alternative phrase based on the comparison.