US 9,755,683 B2Granted

Dual-mode communication devices and methods

OwnerKevin Griffininventor

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Abstract

Methods, systems, and techniques for dual-mode communication are provided. Example embodiments provide an enhanced mobile device that includes a low latency transceiver and a high latency transceiver. In some cases, the enhanced mobile device is operated by a customer and configured to interact with a point of service computing system via both the low and high latency transceivers to facilitate a customer interaction at a point of service location. For example, the enhanced mobile device may transmit via its high latency transceiver an indication that it is en route to the point of service location. Upon arrival at the point of service location, the enhanced mobile device may transmit via its low latency transceiver an indication that the customer has arrived at the point of service location. The point of service computing system may then provide a service based on the information received from the enhanced mobile device.

Claims19

Dependent claims

A method for providing a service at a point of service location, the method comprising:

managing a point of service dual-mode communication environment that includes a point of service computing system and a mobile device that is operated by a corresponding customer and wherein the mobile device includes a low latency transceiver and a high latency transceiver, by:
receiving an indication that the customer is en route to the point of service location, the indication received from the mobile device via its high latency transceiver;
in response to the receiving the indication that the customer is en route to the point of service location, determining an order for the customer by looking up a preferred order predetermined by the customer and scheduling processing of the order based upon the preferred order, wherein the interaction between the customer and the point of service computing system for determining the order is hands free;
determining that the customer has arrived at the point of service location, based at least in part on data received from the mobile device via the low latency transceiver;
and
providing a service based on the received indication, the received data, the referred order, and the scheduled processing.

3 more elements

A system for providing a service at a point of service location, the system comprising:

a point of service computing system;
and
multiple mobile devices that are each operated by a corresponding customer and that each include a low latency transceiver, a high latency transceiver, and a module that is configured to:
communicate first data with the point of service computing system via its high latency transceiver, the first data including an indication that the customer is en route to the point of service location;
and
communicate second data with the point of service computing system via its low latency transceiver, wherein the second data includes an indication that the customer has arrived at the point of service location;
wherein the point of service computing system in response to receiving the first data from a mobile device that includes the indication that a corresponding customer is en route to the point of service location, determines an order for the corresponding customer by looking up a preferred order predetermined by the customer and schedules processing of the order based upon the preferred order, wherein the interaction between the customer and the point of service computing system for determining the order is hands free.

4 more elements

Dependencies are inferred from the claim text.

Facts

Application: 14/466,777Filed 22 Aug 2014 · continuation in part
Priority: 2 Jul 2012
Published: US 2014/0002753 A111 Dec 2014
Granted: 5 Sep 2017
Term ends: Not estimatedThe source records don’t support an estimate.

Classification30 codes

H04B 1/3827
Transceivers, i.e. devices in which transmitter and receiver form a structural unit and in which at least one part is used for functions of…:…
A63F 13/34
Interconnection arrangements between game servers and game devices; Interconnection arrangements between game devices; Interconnection…: using…
A63F 13/355
Details of game servers: performing operations on behalf of clients with restricted processing capabilities, e.g. servers transform changing game…
H04N 21/4122
Peripherals receiving signals from specially adapted client devices: additional display device, e.g. video projector

Family

Application61/667,261Us provisional application · filed 2 Jul 2012
Application61/675,211Us provisional application · filed 24 Jul 2012
Application61/682,668Us provisional application · filed 13 Aug 2012
Application13/934,035Parent of this continuation-in-part · filed 2 Jul 2013
Application13/934,039Parent of this continuation-in-part · filed 2 Jul 2013
Application13/934,041Parent of this continuation-in-part · filed 2 Jul 2013
Application61/869,000Us provisional application · filed 22 Aug 2013
US 2014/0364164 A1Pre-grant publication · published 11 Dec 2014
US 9,210,358 B2Parent of this continuation-in-part
US 9,357,152 B2Parent of this continuation-in-part
US 2014/0002753 A1Published application
US 2014/0004843 A1Published application
US 2014/0004945 A1Published application
US 9,781,244 B2Related patent
US 9,755,683 B2This patent

From the US filing history. Foreign family members aren’t listed.