Voice-activated customer service assistant
AssigneeWest Corporation
InventorsGerald M. McCobb, David Stirk
Life of this patent
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Abstract
A method, apparatus and non-transitory computer readable storage medium, in one embodiment, interpreting at least one input from a user via a wireless device, receiving at least one user account with the at least one input, deriving at least one representation of user intent, identifying at least one task based on the at least one representation of user intent, contacting at least one service to perform the identified at least one task and synthesizing speech to communicate a result of the contact to the wireless device.
Claims20
A method, comprising:
- receiving at least one input from a user via a wireless device;
- deriving at least one representation of user intent;
- identifying at least one task based on said at least one representation of user intent;
- contacting at least one service to perform the identified at least one task;
- synthesizing speech to communicate a result of said contact to said wireless device;
- and
- texting to communicate said result of said contact to said wireless device;
- wherein said identifying is based on voice biometrics.
An apparatus, comprising:
- a processor configured to:
- receive at least one input from a user via a wireless device;
- derive at least one representation of user intent;
- identify, based on voice biometrics, at least one task based on said at least one representation of user intent;
- contact at least one service to perform the identified at least one task;
- synthesize speech to communicate a result of said contact to said wireless device;
- and
- text to communicate said result of said contact to said wireless device.
A non-transitory computer readable storage medium configured to store instructions that when executed causes a processor to perform:
- receiving at least one input from a user via a wireless device;
- deriving at least one representation of user intent;
- identifying at least one task based on said at least one representation of user intent;
- contacting at least one service to perform the identified at least one task;
- and
- synthesizing speech to communicate a result of said contact to said wireless device;
- comprising texting to communicate said result of said contact to said wireless device;
- wherein said identifying is based on voice biometrics.
Dependencies are inferred from the claim text.