Service offering templates for user interface customization in CITS delivery containers

A computer program product comprising a non-transitory computer readable storage medium having computer readable program code stored thereon that is executable by a computing system to perform operations comprising:

• downloading a service delivery container that, as downloaded, comprises:
• a service offering template that comprises a plurality of user-facing interfaces,
• one or more processes that are configured to provide a cloud-based service via a plurality of resources,
• a container specification that specifies payloads that are required to implement the cloud-based service, and
• automation scripts configured to download and configure the payloads;
• configuring, based on first input received by a console, a plurality of different combinations of performance parameters of the plurality of resources, the console being configured to provide a plurality of other cloud-based services via other service delivery containers;
• publishing the plurality of user-facing interfaces downloaded with the service delivery container to a service request catalog at the console as a plurality of different service offerings, the plurality of different service offerings corresponding to different levels of the cloud-based service that may be provided using the one or more processes downloaded with the service delivery container based on a plurality of different combinations of performance parameters that correspond to the performance of resources that may be used to provide the cloud-based service;
• and
• initiating the cloud-based service in a manner that corresponds to one of the plurality of different combinations of performance parameters for one of the plurality of service offerings when that one of the plurality of service offerings is selected from the service request catalog with second input received via the console, wherein:
• initiating the cloud-based service comprises using the automation scripts downloaded with the service delivery container to download and configure the payloads that are required to implement the cloud-based service in the manner that corresponds to one of the plurality of different combinations of performance parameters.

An apparatus comprising:

• computer-readable program code;
• and
• a processor that is configured to execute the computer-readable program code to perform the following:
• downloading a service delivery container that, as downloaded, comprises:
• a service offering template that comprises a plurality of user-facing interfaces,
• one or more processes that are configured provide a cloud-based service via a plurality of resources,
• a container specification that specifies payloads that are required to implement the cloud-based service, and
• automation scripts configured to download and configure the payloads;
• configuring, based on first input received via a console, a plurality of different combinations of performance parameters of the plurality of resources, the console being configured to provide a plurality of other cloud-based services via other service delivery containers;
• publishing the plurality of user-facing interfaces downloaded with the service delivery container to a service request catalog as a plurality of different service offerings, the plurality of different service offerings corresponding to different levels of the cloud-based service that may be provided using the one or more processes downloaded with the service delivery container based on a plurality of different combinations of performance parameters that correspond to the performance of resources that may be used to provide the cloud-based service;
• and
• initiating the cloud-based service in a manner that corresponds to one of the plurality of different combinations of performance parameters for one of the plurality of service offerings when that one of the plurality of service offerings is selected with second input received via the apparatus, wherein:
• initiating the cloud-based service comprises using the automation scripts downloaded with the service delivery container to download and configure the payloads that are required to implement the cloud-based service in the manner that corresponds to one of the plurality of different combinations of performance parameters.