Interactive personalized E-experience system and method for visual voice mail
AssigneeAT&T Intellectual Property I, L.P.
InventorVenson M. Shaw
Life of this patent
Estimating the term…
Abstract
In-person shopping at brick-and-mortar locations can be facilitated using visual voicemail systems. A user device can be detected upon entry or proximity to a retail location and a greeting visual voicemail message can be transmitted to the user device. User data may be integrated into the greeting message. The greeting message can also include options for a user to activate that allow the integration of the virtual and physical shopping experience. Options can include requests for sales associate help, product information or location, associated service plans or accessories, etc. Multiple remote resources can be coordinated to service a user's requests via a visual voicemail system while the user is shopping in the retail location.
Claims17
A method comprising:
- determining, at a wireless network device, based on a plurality of signal strength measurements associated with a mobile device, that the mobile device is proximate to a product display at a premises;
- generating, at the wireless network device, a visual voicemail message comprising interactive content including a first control that generates a request for in-person assistance from a representative at the premises and transmits the request to the representative and a second control that generates an indicator that a user associated with the mobile device is browsing the premises;
- and
- transmitting the visual voicemail message from the wireless network device to the mobile device.
A non-transitory computer-readable medium comprising computer-executable instructions that, when executed by a computer, perform operations comprising:
- determining, based on a plurality of signal strength measurements associated with a mobile device, that the mobile device is proximate to a product display at a premises;
- generating a visual voicemail message comprising interactive content including a first control that generates a request for in-person assistance from a representative at the premises and transmits the request to the representative and a second control that generates an indicator that a user associated with the mobile device is browsing the premises;
- and
- transmitting the visual voicemail message to the mobile device.
A system comprising:
- a memory comprising instructions;
- a processor coupled to the memory, wherein the processor, when executing the instructions, performs operations comprising:
- determining, based on a plurality of signal strength measurements associated with a mobile device, that the mobile device is proximate to a product display at a premises;
- generating a visual voicemail message comprising interactive content including a first control that generates a request for in-person assistance from a representative at the premises and transmits the request to the representative and a second control that generates an indicator that a user associated with the mobile device is browsing the premises;
- and
- transmitting the visual voicemail message to the mobile device.
Dependencies are inferred from the claim text.