Enterprise resource tracking of knowledge
AssigneeMicrosoft Technology Licensing, LLC
InventorsAlex Renz, Kristian Tørning, Bjarne Schøn
Life of this patent
Estimating the term…
Abstract
The claimed subject matter provides a system and/or a method that facilitates utilizing data within a network including numerous data communications. An interface that can receive data associated with a data communication within a network. An enterprise resource track (ERT) component that can generate context associated with the data communication and at least one resource to enable a second data communication to be efficiently directed to the at least one resource based on the generated context.
Claims20
A system that facilitates utilizing data within a network, comprising:
- a memory storing computer-executable instructions of:
- an interface that receives data associated with a target data communication sent to a resource within a network;
- and
- an enterprise resource track (ERT) component that
- analyzes data communications accessible via the network to identify topics of the data communications, each data communication accessible via the network having been sent to the resource;
- associates with each of a plurality of resources topics of the data communications sent to that resource such that each resource has one or more associated topics;
- and
- upon receiving via the interface the data associated with the target data communication,
- analyzes the received data to identify a target topic of the data;
- identifies resources that are associated with the target topic;
- selects one of the identified resources as a target resource to send the target data communication to enable the target data communication to be efficiently directed to the target resource;
- sends the target data communication to the target resource for processing such that data communications are automatically directed to target resources based on previously received data communications with the same topic as the target topic having been sent to the target resource;
- and
- a processor for executing the computer-executable instructions stored in the memory.
A method performed by a computer for directing data communications to resources, the method comprising:
- analyzing by the computer previously received data communications to identify topics of the data communications, each data communication having been directed to a resource;
- for each of the plurality of resources, associating topics of the data communications directed to the resource;
- and
- upon receiving a target data communication,
- analyzing the received target data communication to identify a target topic of the target data communication;
- and
- selecting a target resource to direct the target data communication based on comparison of the target topic to the topics associated with the resources to enable the target data communication to be directed to the target resource.
A computer-readable storage device containing computer-executable instructions for controlling a computing device to direct data communications to recipients, by a method comprising:
- providing a classifier for classifying context with recipients by
- analyzing previously received data communications to identify context of the data communications, each data communication having been directed to a recipient;
- and
- generating a function to associate recipients with context of the data communications directed to the recipients;
- and
- upon receiving a target data communication,
- analyzing the received data target communication to identify a target context of the received target data communication;
- selecting a target recipient by applying the classifier to the target context to identify the target recipient;
- and
- directing the target data communication to the target recipient.
Dependencies are inferred from the claim text.