Automated compliance scripting and verification

A non-transitory computer-readable storage medium, the computer-readable storage medium including instructions that, when executed by a computer system, causes the computer system to perform operations that:

• detect a condition that requires an output of a disclosure message to a customer user, wherein the condition occurs in response to an action conducted in a process workflow that is monitored by the computer system;
• and
• control output of the disclosure message in a communication session with the customer user, the communication session monitored by the computer system, wherein the output of the disclosure message occurs in response to the detection of the condition requiring the output of the disclosure message, by further operations that:
• cause a further action in the process workflow to pause;
• cause the output of the disclosure message to the customer user in the communication session, by a playback of a recorded audio message to the customer user in the communication session;
• and
• cause the further action in the process workflow to resume, in response to an entirety of the output of the disclosure message being output to the customer user.

A computing system, the computing system comprising:

• a processor;
• and
• a memory;
• an agent communication component implemented with the processor and the memory, the agent communication component including instructions that, when executed with the processor and the memory, perform operations that:
• indicate a detected condition that requires an output of a disclosure message to a customer user, wherein the detected condition occurs in response to an action in a process workflow monitored by the computer system;
• and
• cause the output of the disclosure message in a communication session with the customer user, the communication session monitored by the computer system;
• wherein the output of the disclosure message occurs in response to the detected condition that requires the output of the disclosure message;
• wherein the disclosure message is a recorded audio message that is output to the customer user in the communication session;
• and
• wherein the communication session is a telephone call session that connects an agent user with the customer user, wherein the process workflow relates to actions of a call processing workflow managed by the agent user in the telephone call session, and wherein the output of the recorded audio message to the customer user occurs in the telephone call session with the customer user.