Natural expression processing method, processing and response method, device, and system

A computing system comprising:

• a dialogue gateway, a central controller, a manual aided understanding (MAU) workstation, a robot, an expression database, a response database, and a response generator;
• wherein the dialogue gateway is configured to receive natural expression input obtained via an interface of a client device, to transmit the natural expression input to the central controller for subsequent processing, and to transmit a response to the natural expression input to the client device;
• wherein the central controller is configured to receive the natural expression input from the dialogue gateway, to coordinate operation of the robot and the MAU workstation, to convert the natural expression input to a standard expression, and to instruct the response generator to generate a standard response corresponding to the standard expression;
• wherein the robot is configured to, in response to the instruction of the central controller, process the natural expression input to identify the natural expression, by conversion of the natural expression input to language information that can be processed by a computer, and to convert the language information to the standard expression using the expression database;
• wherein the MAU workstation is configured to present either the identified natural expression or the natural expression input via a manual-agent interface, to receive the standard expression in input data received via the manual-agent interface, and to transmit the standard expression to the central controller;
• wherein the expression database is configured to store expression-related data comprising:
• language information data associated with the natural expression, standard expression data associated with the standard expression, and data associated with a relationship between the language information and the standard expression;
• wherein a response database stores response-related data, including standard response data for invocation, data for generating the response, or both;
• and
• wherein the response generator is configured to receive instructions of the central controller, and to generate the response to the natural expression input using the data in the response database.