Analyzing sensor data of a device collected by a mobile endpoint device operating with the device

A non-transitory computer-readable medium storing a plurality of instructions, which when executed by a processor, cause the processor to perform operations for analyzing operational sensor data of a device collected by a mobile endpoint device operating with the device, the operations comprising:

• receiving by a management service that is located remotely from the device, an operational sensor data, a time stamp, a location of the device, and a device identification (ID) via a global positioning system data on the mobile endpoint device, from the mobile endpoint device, wherein the operational sensor data comprises an environmental condition which include at least one of:
• a temperature, a humidity level, a wireless communication signal strength, an ambient light level and is collected by the mobile endpoint device when the mobile endpoint device initiates a communication session with the device, wherein the communication session comprises a pairing request between the mobile endpoint device and the device to allow the mobile endpoint device to control the device, wherein the device does not have any communication capability with the management service;
• and
• transmitting, by mobile endpoint device, the operational sensor data to the management service, wherein the operational sensor data is analyzed by the management service to determine a cause of a failure of the device when the device fails.

A method for analyzing operational sensor data of a multi-function device (MFD) collected by a mobile endpoint device operating with the MFD, the method comprising:

• initiating, by the mobile endpoint device, a pairing with the MFD to control the MFD, wherein the MFD does not have any communication capability with a management service that is located remotely from the MFD;
• collecting, by the mobile endpoint device, an operational sensor data, a time stamp, a location of the device, and a device identification (ID) via a global positioning system data on the mobile endpoint device, wherein the operational sensor data comprises an environmental condition which include at least one of:
• a temperature, a humidity level, a wireless communication signal strength, an ambient light level;
• transmitting, by the mobile endpoint device, the operational sensor data, the time stamp, the location of the device and the device identification (ID) to a sensor aggregation server of a sensor aggregation service provider;
• detecting, by the mobile endpoint device, a failure of the MFD on a subsequent pairing attempt;
• and
• transmitting, by the mobile endpoint device, a notification to the sensor aggregation server of the sensor aggregation service provider that an operation of the MFD has failed to initiate an analysis of the operational sensor data by the management service that services the MFD that received the operational sensor data, the time stamp, the location of the device and the device identification (ID) from the sensor aggregation server to correlate the operational sensor data to the failure of the MFD.