Dynamic connection distributor
AssigneeActimizer Ipr Holding Aps
InventorJohan Stubbe-Ostergaard
Life of this patent
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Abstract
A dynamic call connection distributor and a related method, the distributor including an agent pool, having information of call agents, the agent pool is at least partly configurable by a plurality of individual call agents, a recipient dialer, including circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection, an agent dialer including circuitry for establishing an agent connection from the dynamic connection distributor to a call agent, and a call linker, having circuitry for linking the agent connection with the recipient call.
Claims30
A dynamic call connection distributor comprising
- connection to an agent pool (AP), comprising information of call agents,
- an administrator interface by means of which an administrator may register call agents in the agent pool,
- a web interface by means of which an agent endpoint is registered or modified in said agent pool (A), by means of a public switched telecommunication network connection and/or a public data communication network connection,
- a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection,
- an agent connector comprising circuitry for establishing an agent connection between said dynamic connection distributor and a call agent, by means of a public switched telecommunication network connection and/or a public data communication network connection,
- a call linker comprising circuitry for linking said agent connection with said recipient connection
- wherein said recipient connection is an outbound recipient connection,
- wherein the outbound recipient connection is configured for being established by means of a public switched telecommunication network connection and/or a public data communication network connection, and
- wherein said linking of said agent connection with said recipient connection comprises connection of said agent connection and said outbound recipient connection with regard to audio.
Method of establishing a connection between a call agent and potential recipients in a system comprising,
- a dynamic connection distributor,
- potential recipients defined by said dynamic connection distributor in a potential recipient database,
- a number of call agents to be dynamically connected to said potential recipients via said dynamic connection distributor,
- said method comprising the steps of
- registering call agents in an agent pool by means of an administrator interface, registering or modifying an agent endpoint in the agent pool by means of a web interface,
- transmitting the agent-defined endpoint to said dynamic connection distributor, establishing an agent connection between said dynamic connection distributor and said agent-defined endpoint,
- establishing a recipient connection to a recipient extracted from said potential recipient database, said recipient connection being an outbound recipient connection,
- the outbound recipient connection being established by means of a public switched telecommunication network connection and/or a public data communication network connection, and
- establishing an agent call via said agent connection by coupling said recipient connection and said agent connection with regard to audio.
Method of establishing a connection between a call agent and potential recipients by means of a system comprising,
- a potential recipient database comprising information of a number of predefined potential recipients,
- an agent pool, comprising information of call agents,
- a recipient dialer, comprising circuitry for dialing at least one number of predefined potential recipients for establishment of a recipient connection,
- a web-based interface configured to register or modify an endpoint with which an agent connection to the respective call agent should be established, and
- a call linker,
- said method comprising
- registering an agent defined endpoint in said agent pool by means of said web based interface,
- establishing one or more agent connections to said one or more call agents based on registered agent defined endpoints,
- by means of said recipient dialer establishing one or more recipient connections by dialing numbers extracted from said potential recipient database,
- the outbound recipient connection being established by means of a public switched telecommunication network connection and/or a public data communication network connection and
- connecting said one or more agent connections and recipient connections with regard to audio by means of said call linker.
Dependencies are inferred from the claim text.