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US 9,544,428 B2Granted
Data extraction from a call
AssigneeAT&T Mobility II LLC
InventorsJeffrey Mikan, Justin McNamara, John Lewis, Fulvio Arturo Cenciarelli
Life of this patent
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Abstract
A network component comprising a communications portion and a processor portion is disclosed. The communications portion may be configured to detect a signal indicative of a call associated with a mobile device. The processor portion may be configured to detect at least one record cue in the signal. The processor portion may be also be configured to respectively capture at least one portion of the call upon the at least one record cue being detected. The processor portion may also be configured to respectively associate at least one identifier with the at least one captured portion of the call. The identifier may respectively identify the at least one captured portion of the call.
Claims20
A network component comprising:
- a processor;
- and
- memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operation comprising:
- detecting a call from a mobile device;
- detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;
- capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;
- associating the first predetermined identifier with the captured portion of the call, wherein:
- the first predetermined identifier identifies a first subject matter of the first portion of the call;
- converting the first portion of the call into a first captured data;
- inserting the first predetermined identifier into the first captured data;
- writing the first captured data into a first data file wherein the first data file comprises a text based transcript of the captured portion of the call or an audio file with searchable meta data of the captured portion of the call;
- detecting a first predetermined report cue;
- extracting a first reporting data corresponding to the first predetermined report cue from the first captured data;
- identifying the first reporting data with the first predetermined identifier;
- and
- writing the reporting data into a first report file.
13 more elements
A method comprising:
- detecting a call from a mobile device;
- detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;
- capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;
- associating the first predetermined identifier with the captured portion of the call, wherein:
- the first predetermined identifier identifies a first subject matter of the first portion of the call;
- converting the first portion of the call into a first captured data;
- inserting the first predetermined identifier into the first captured data;
- detecting a first predetermined report cue;
- extracting a first reporting data corresponding to the first predetermined report cue from the first captured data;
- identifying the first reporting data with the first predetermined identifier;
- and
- writing the reporting data into a first report file.
9 more elements
A mobile device comprising:
- a processor;
- and
- memory coupled to the processor, the memory comprising executable instructions that when executed by the processor cause the processor to effectuate operations comprising:
- detecting a call
- detecting a first predetermined record cue corresponding to a first predetermined identifier wherein the first predetermined identifier comprises a metatag, a data id tag or an electronic subject matter identifier;
- capturing a first portion of the call upon the first predetermined record cue being detected to provide a captured portion of the call;
- associating the first predetermined identifier with the captured portion of the call, wherein:
- the first predetermined identifier identifies a first subject matter of the the first portion of the call;
- converting the first portion of the call into a first captured data;
- inserting the first predetermined identifier into the first captured data;
- writing the first captured data into a first data file wherein the first data file comprises a text based transcript of the captured portion of the call or an audio file with searchable meta data of the captured portion of the call;
- detecting a first predetermined report cue;
- extracting a first reporting data corresponding to the first predetermined report cue from the first captured data
- identifying the first reporting data with the first predetermined identifier;
- and
- writing the reporting data into a first report file.
13 more elements
Dependencies are inferred from the claim text.