Rapid assignment dynamic ownership queue

A system for a rapid assignment dynamic ownership queue for text message sessions, comprising:

• means for queuing incoming text messages destined for a service bureau, at a network server, wherein each text message is stored as a queue item in a queue item table in one or more databases;
• means for providing simultaneous access to any one text message of said queued incoming text messages to a plurality of operator terminals at said service bureau;
• means for generating a given work entry in a work entry table in said one or more databases in response to to a given acting terminal of said plurality of operator terminals having completed an action in service to a particular text message of said incoming text message, wherein said given work entry includes:
• a queue item key identifying a given queue item assigned to said particular text message in said queue item table;
• and
• an operator key identifying said given acting terminal, wherein said given work entry indicates that said given acting terminal has ownership of said particular text message;
• and
• means for generating another work entry in said work entry table in response to another acting terminal of said plurality of operator terminals having completed another action in service to said particular text message, wherein generation of said other work entry re-assigns ownership of said particular text message from said given acting terminal to said other acting terminal.