System and method for automated chat testing

A system for automated testing of a chat-based interaction environment, comprising:

• a text chat cruncher computer comprising a memory, a processor, a network interface, and a plurality of programmable instructions stored in the memory and operable on the processor, the programmable instructions configured to execute text chat test cases;
• a contact center manager computer attached to a network and comprising programmable instructions stored and operable thereon to manage contact center interactions;
• and
• a text chat classifier computer attached to the network and comprising programmable instructions stored and operable thereon to analyze live customer text chat requests and to test text chat requests;
• wherein the text chat cruncher computer operates a plurality of virtual customers as independent software agents under control of the programmable instructions for executing text chat test cases;
• wherein the contact center manager computer operates a plurality of virtual agents to participate in text chat session with the virtual customers;
• wherein the text chat classifier computer classifies interactions according to their nature as either live customer text chat interactions or test text chat interactions to enforce boundaries between a running test and an operating contact center environment.