Method and system for learning call analysis

A system for learning call analysis comprising:

• a. a telephony service module;
• b. a database storing a record associated with each of a plurality of contacts, each contact of the plurality of contacts being associated with a telephone number, the database further storing a plurality of acoustic fingerprints, each acoustic fingerprint of the plurality of acoustic fingerprints being associated with at least one contact of the plurality of contacts;
• c. a media server, the media server configured to receive one or more acoustic fingerprints of the plurality of acoustic fingerprints associated with one of the plurality of contacts;
• d. one or more workstations;
• e. an automated dialer, the automated dialer being configured to dial the telephone number associated with the record and establish a communication with the one contact;
• f. a network, operatively coupled to the telephony service module, the database, the media server, the one or more workstations, and the automated dialer for exchange of data there between;
• g. wherein the media server is further configured to detected whether any of the one or more acoustic fingerprints of the plurality of acoustic fingerprints is present in audio of the communication;
• and
• h. wherein the media server is further configured to handle the communication in a first manner in the event none of the one or more acoustic fingerprints of the plurality of acoustic fingerprints are present in the audio and handle the communication in a second manner in the event that at least one of the one or more acoustic fingerprints of the plurality of acoustic fingerprints is present in the audio.