Alarm system with two-way voice
AssigneeAlarm.com Incorporated
InventorsJean-Paul Martin, Stephen Scott Trundle, David Saul Goldfarb, David James Hutz
Life of this patent
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Abstract
Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.
Claims20
A method of enabling a notification recipient to establish a voice communication session with an alarm system in response to the alarm system detecting an event, the method comprising:
- receiving monitoring data, the monitoring data being transmitted by a communication module included in the alarm system in response to the alarm system detecting an event and the monitoring data indicating the event, wherein the event is not associated with an alarm condition;
- subsequent to receiving the monitoring data indicating the event:
- accessing, from electronic storage, stored information related to rules for identifying a notification recipient that is an occupant of a property monitored by the alarm system;
- analyzing the event detected by the alarm system with respect to the rules for identifying the notification recipient;
- and
- based on the analysis, identifying, from among a set of occupants of the property monitored by the alarm system, a particular notification recipient to be notified of the event;
- based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the communication module included in the alarm system;
- and
- facilitating establishment of a voice communication session between the mobile device associated with the particular notification recipient and the communication module included in the alarm system based on the accessed communication information.
An alarm server comprising:
- at least one processor;
- and
- at least one non-transitory computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising:
- receiving monitoring data, the monitoring data being transmitted by a communication module included in an alarm system in response to the alarm system detecting an event and the monitoring data indicating the event, wherein the event is not associated with an alarm condition;
- subsequent to receiving the monitoring data indicating the event:
- accessing, from electronic storage, stored information related to rules for identifying a notification recipient that is an occupant of a property monitored by the alarm system;
- analyzing the event detected by the alarm system with respect to the rules for identifying the notification recipient;
- and
- based on the analysis, identifying, from among a set of occupants of the property monitored by the alarm system, a particular notification recipient to be notified of the event;
- based on identifying the particular notification recipient, accessing communication information configured for use in establishing a voice communication session between a mobile device associated with the particular notification recipient and the communication module included in the alarm system;
- and
- facilitating establishment of a voice communication session between the mobile device associated with the particular notification recipient and the communication module included in the alarm system based on the accessed communication information.
Dependencies are inferred from the claim text.