Distributed maintenance mode control
AssigneeInternational Business Machines Corporation
InventorsClinton Douglas, Todd D. Robinson
Life of this patent
Estimating the term…
Abstract
A distributed maintenance mode system and method includes receiving an indicator that a monitored system has entered maintenance mode. Trap data is received for the monitored system. It is determined whether the monitored system is in maintenance mode based on the indicator. The trap data is stored and a billable incident ticket is generated for the monitored system if it is determined that the monitored system is not in maintenance mode. The trap data is stored and no billable incident ticket is generated for the monitored system if it is determined that the monitored system is in maintenance mode.
Claims20
A distributed maintenance mode system, comprising:
- a computer processor;
- computer memory, the computer memory comprising program instructions that, when executed, cause the computer processor to:
- monitor a plurality of distributed systems;
- receive an indicator that indicates whether or not a monitored system of the plurality of distributed systems has entered maintenance mode;
- receive trap data for the monitored system the received trap data being indicative of a fault involving the monitored system;
- determine, based on the received indicator, whether or not the monitored system is in maintenance mode;
- store the trap data and generate a billable trouble ticket for the fault involving the monitored system if a result of the determination is that the monitored system is not in maintenance mode;
- and
- if the received indicator indicates that the monitored system is in maintenance mode, store the trap data and otherwise ignore the trap data such that a trouble ticket, resulting from the received trap data, is not generated for the monitored system because the monitored system is in maintenance mode.
A distributed maintenance mode method, comprising:
- monitoring a plurality of distributed systems;
- receiving, using a computer processor, an indicator that indicates whether or not a monitored system of the plurality of distributed systems has entered maintenance mode;
- receiving, using the computer processor, trap data for the monitored system, the received trap data being indicative of a fault involving the monitored system;
- determining, using the computer processor and based upon the received indicator, whether or not the monitored system is in maintenance mode;
- storing, in computer memory, the trap data and generating, using the computer processor, a trouble ticket for the fault involving the monitored system if a result of the determining is that the monitored system is not in maintenance mode;
- and
- if the received indicator indicates that the monitored system is in maintenance mode storing, using the computer memory, the trap data and otherwise ignore the trap data such that a trouble ticket for the monitored system resulting from the trap data is not generated because the monitored system is in maintenance mode.
Dependencies are inferred from the claim text.