Outgoing call management in a communication environment with unified communication interfaces

A non-transitory computer-readable storage medium storing executable computer instructions for managing outgoing calls that, when executed by a hardware processor, perform steps comprising:

• receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
• in response to receiving the request to make an outgoing call, selecting, by the intermediate server, caller identification information (“caller ID” information), wherein identifying caller ID information comprises:
• in response to the recipient phone number being included in the first contact group, selecting the first phone number as the caller ID information;
• and
• in response to the recipient phone number being included in the second contact group, selecting the second phone number as the caller ID information;
• modifying, by the intermediate server, the request to make an outgoing call to include the selected caller ID information;
• routing, by the intermediate server, the modified outgoing call request to a mobile service provider;
• and
• in response to determining the recipient phone number not included in the first contact group or the second contact group:
• determining, by the intermediate server, a selected default contact group, and
• selecting, by the intermediate server, called ID information based on the determined default contact group;
• wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.

A system for managing outgoing calls, comprising:

• an intermediate server communicatively coupled to a mobile phone associated with a first phone number and a second phone number, the intermediate server comprising a non-transitory computer-readable storage medium storing executable instructions and one or more hardware processors configured to execute the instructions to perform steps comprising:
• receiving a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
• in response to receiving the request to make an outgoing call, selecting, by the intermediate server, caller identification information (“caller ID” information), wherein identifying caller ID information comprises:
• in response to the recipient phone number being included in the first contact group, selecting the first phone number as the caller ID information;
• and
• in response to the recipient phone number being included in the second contact group, selecting the second phone number as the caller ID information;
• modifying, by the intermediate server, the request to make an outgoing call to include the selected caller ID information;
• routing, by the intermediate server, the modified outgoing call request to a mobile service provider;
• and
• in response to determining the recipient phone number not included in the first contact group or the second contact group:
• determining, by the intermediate server, a selected default contact group, and
• selecting, by the intermediate server, called ID information based on the determined default contact group;
• wherein the second phone number comprises a virtual phone number assigned to the mobile phone by the intermediate server.