Contact management in a communication environment with unified communication interfaces

A non-transitory computer-readable storage medium storing executable computer instructions for generating mobile phone contact records, the instructions, when executed by a hardware processor, configured to perform steps comprising:

• receiving, at an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
• in response to receiving the request to make the outgoing call, identifying, by the intermediate server, whether a set of contact records associated with the mobile phone includes a contact record associated with the recipient based on the recipient phone number, the contact record associated with the recipient comprising a contact type of the recipient corresponding to the first contact group or the second contact group;
• in response to determining that the set of contact records does not include the contact record associated with the recipient:
• determining, at the intermediate server, the contact type of the recipient at least in part by, in response to determining that the intermediate server has previously received an incoming call from the recipient number, determining whether the first phone number or the second phone number is associated with a record of the incoming call;
• creating, by the intermediate server, the contact record associated with the recipient, the created contact record comprising the contact type and the recipient phone number for the recipient;
• and
• storing, by the intermediate server, the created contact record associated with the recipient;
• and
• routing, by the intermediate server, the outgoing call request to a mobile service provider associated with the recipient phone number.

A system for managing generating mobile phone contact records, comprising:

• an intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact group and a second phone number corresponding to a second contact group, the intermediate server comprising one or more hardware processors configured to:
• receive a request from the mobile phone to make an outgoing call, the request including a recipient phone number;
• in response to receiving the request to make the outgoing call, identify whether a set of contact records associated with the mobile phone includes a contact record associated with the recipient based on the recipient phone number, the contact record associated with the recipient comprising a contact type of the recipient corresponding to the first contact group or the second contact group;
• in response to determining that the set of contact records does not include the contact record associated with the recipient:
• determining, at the intermediate server, the contact type of the recipient at least in part by, in response to determining that the intermediate server has previously received an incoming call from the recipient number, determining whether the first phone number or the second phone number is associated with a record of the incoming call;
• creating, by the intermediate server, the contact record associated with the recipient, the created contact record comprising the contact type and the recipient phone number for the recipient;
• and
• storing, by the intermediate server, the created contact record associated with the recipient;
• and
• routing, by the intermediate server, the outgoing call request to a mobile service provider associated with the recipient phone number.