# US 9,438,738 B2 · Automatic updating of voicemail greetings based on networking status

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- Number: US 9,438,738 B2
- Document ID: US9438738B2
- Status: Granted
- Kind: B2
- Application number: 12/608,119
- Filed: 2009-10-29
- Published: 2011-05-05
- Granted: 2016-09-06
- Earliest claimed: 2009-10-29
- Assignees: Cisco Technology, Inc.
- Applicants: Mary Ellen Toebes; John Toebes
- Inventors: Mary Ellen Toebes; John Toebes
- Web page: https://patentgrep.com/patent/US9438738B2

## CPC

- H04M 3/53383: {Message registering commands or announcements; Greetings}
- H04L 51/043: using or handling presence information
- H04M 3/42374: {where the information is provided to a monitoring entity such as a potential calling party or a call processing server}
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M)

## Abstract

In one embodiment, a method includes determining when an incoming call from a caller to a callee is to be routed for processing by a voice mail arrangement, and obtaining status information associated with the callee when the incoming call is to be routed for processing by the voice mail arrangement. The method also includes generating a first greeting based on the status information, and processing the call. Processing the call includes causing the first greeting to be played for the caller.

## Claims

### Claim 1

An apparatus comprising:
a communications interface, the communications interface being arranged to obtain a call placed by a first party and intended for a second party;
a processing arrangement, the processing arrangement being arranged to process the call, the processing arrangement further being arranged to obtain a status indication associated with the second party and to obtain a call history between the first party and the second party, the processing arrangement still further being arranged to use at least one selected from a group including the status indication and the call history to generate a first greeting, the first greeting being arranged to be played out to the first party, wherein the call history between the first party and the second party indicates that the second party recently placed a call to the first party, and wherein the first greeting is arranged to indicate that the second party recently placed a call to the first party; and
a playout arrangement, the playout arrangement being arranged to play out the first greeting to the first party.

### Claim 2 (depends on 1)

The apparatus of claim 1 wherein the communications interface is further arranged to obtain the status indication and to provide the status indication to the processing arrangement.

### Claim 3 (depends on 2)

The apparatus of claim 2 wherein the status indication is provided in an SMS message obtained from the second party.

### Claim 4

A method comprising:
determining when an incoming call from a caller to a callee is to be routed for processing by a voice mail arrangement;
determining a call history between the caller and the callee, wherein the call history between the caller and the callee indicates that the callee recently placed a call to the caller;
determining when the caller has a permission to listen to status-based greetings;
obtaining status information associated with the callee when it is determined that the incoming call to the callee is to be routed for processing by the voice mail arrangement;
generating a first greeting based on at least one selected from a group including the status information and the call history when it is determined that the caller has the permission to listen to the status-based greetings, the first greeting being a first status-based greeting, wherein the first greeting is arranged to indicate that the callee recently placed the call to the caller; and
processing the call, wherein processing the call includes causing the first greeting to be played for the caller when it is determined that the caller has the permission to listen to the status-based greetings and causing a particular greeting to be played for the caller when it is determined that the caller does not have the permission to listen to the status-based greetings, wherein the particular greeting is not status-based.

### Claim 5

A method comprising:
determining when an incoming call from a caller to a callee is to be routed for processing by a voice mail arrangement;
determining a call history between the caller and the callee;
determining when the caller has a permission to listen to status-based greetings;
obtaining status information associated with the callee when it is determined that the incoming call to the callee is to be routed for processing by the voice mail arrangement, wherein obtaining the status information associated with the callee includes obtaining a first status associated with the callee from a first social networking website and obtaining a second status associated with the callee from a second social networking website;
generating a first greeting based on at least one selected from a group including the status information and the call history when it is determined that the caller has the permission to listen to the status-based greetings, the first greeting being a first status-based greeting, wherein generating the first greeting based on the at least one selected from the group including the status information and the call history includes using at least one rule to determine whether to generate the first greeting based on the first status or to generate the first greeting based on the second status; and
processing the call, wherein processing the call includes causing the first greeting to be played for the caller when it is determined that the caller has the permission to listen to the status-based greetings and causing a particular greeting to be played for the caller when it is determined that the caller does not have the permission to listen to the status-based greetings, wherein the particular greeting is not status-based.