# US 9,438,731 B2 · Emergency 9-1-1 portal and application

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- Number: US 9,438,731 B2
- Document ID: US9438731B2
- Status: Granted
- Kind: B2
- Application number: 15/049,695
- Filed: 2016-02-22
- Published: 2016-06-16
- Granted: 2016-09-06
- Earliest claimed: 2012-09-10
- Assignees: Tools/400 Inc.
- Applicants: Tools/400 Inc.
- Inventors: Thomas M. Klaban
- Web page: https://patentgrep.com/patent/US9438731B2

## CPC

- H04M 3/5116: {for emergency applications}
- B60R 25/33: of global position, e.g. by providing GPS coordinates
- G08B 25/006: {Alarm destination chosen according to type of event, e.g. in case of fire phone the fire service, in case of medical emergency phone the ambulance}
- G08B 25/016: {Personal emergency signalling and security systems (emergency non-personal manually actuated alarm activators G08B25/12)}
- H04M 7/0075: {Details of addressing, directories or routing tables}
- H04M 11/04: with alarm systems, e.g. fire, police or burglar alarm systems
- H04W 4/025: {using location based information parameters}
- H04W 4/029: Location-based management or tracking services
- H04W 4/90: Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
- H04M: TELEPHONIC COMMUNICATION (circuits for controlling other apparatus via a telephone cable and not involving telephone switching apparatus G08)
- B60R: VEHICLES, VEHICLE FITTINGS, OR VEHICLE PARTS, NOT OTHERWISE PROVIDED FOR
- G08B: SIGNALLING SYSTEMS, e.g. PERSONAL CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72)

## Abstract

A computer aided prioritization (CAP) system may receive, from the emergency event reporter device, an emergency event including a priority selected from a set of event priorities and a type of event selected from a set of event types associated with the selected event priority; determine, based on the emergency event and without querying the emergency event reporter device for additional information, whether the emergency event indicates a higher priority emergency event to be handled by a computer aided dispatch (CAD) system or a lower priority emergency event to be handled automatically by a computer aided event module (CAEM); and selectively route the emergency event report to at least one of the CAD system and the CAEM according to the determination.

## Claims

### Claim 1

A system, comprising:
a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), the CAP system configured to:
receive a possible abandoned call for an emergency event;
monitor the possible abandoned call for a first automated monitoring period;
determine whether the possible abandoned call includes an audible voice; and
selectively route the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the possible abandoned call is flagged as abandoned by an emergency dispatcher using a caller priority dispatch (CPD) workstation after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.

### Claim 2 (depends on 1)

The system of claim 1, wherein the CAP system is further configured to store a first call recording of the possible abandoned call for the first automated monitoring period.

### Claim 3 (depends on 1)

The system of claim 1, wherein the CAP system is further configured to receive a phone number for the possible abandoned call from an Automatic Number Identification (ANI) database.

### Claim 4 (depends on 1)

The system of claim 1, wherein the CAP system is further configured to initiate a re-bid if the possible abandoned call is from an activated phone number according to an Automatic Number Identification (ANI) database.

### Claim 5 (depends on 1)

The system of claim 1, wherein the CAP system is further configured to establish a call location derived from at least one of an Automatic Location Identification (ALI) database, cellular triangulation, and a global positioning system (GPS).

### Claim 6 (depends on 1)

The system of claim 1, wherein the CAP system is further configured to route the possible abandoned call to the CAD system in response to detecting an audible voice and establishing a call location.

### Claim 7

A method comprising:
receiving, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;
monitoring, by the CAP system, the possible abandoned call for a first automated monitoring period;
determining, by the CAP system, whether the possible abandoned call includes an audible voice; and
selectively routing, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the method further comprising flagging, by an emergency dispatcher using a caller priority dispatch (CPD) workstation, the possible abandoned call as abandoned after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.

### Claim 8 (depends on 7)

The method of claim 7, further comprising storing, by the CAP system, a first call recording of the possible abandoned call for the first automated monitoring period.

### Claim 9 (depends on 7)

The method of claim 7, further comprising receiving, by the CAP system, a phone number for the possible abandoned call from an Automatic Number Identification (ANI) database.

### Claim 10 (depends on 7)

The method of claim 7, further comprising initiating, by the CAP system, a re-bid if the possible abandoned call is from an activated phone number according to an Automatic Number Identification (ANI) database.

### Claim 11 (depends on 7)

The method of claim 7, further comprising establishing, by the CAP system, a caller location derived from at least one of an Automatic Location Identification (ALI) database, cellular triangulation, and a global positioning system (GPS).

### Claim 12 (depends on 7)

The method of claim 7, further comprising routing, by the CAP system, the possible abandoned call to the CAD system in response to detecting an audible voice and establishing a call location.

### Claim 13

A non-transitory computer readable medium storing instructions that are executable to provide operations comprising:
receive, by a computer aided prioritization (CAP) system in communication with a computer aided dispatch (CAD) system and a computer aided event module (CAEM) including an abandoned call processing method (ACPM), a possible abandoned call for an emergency event;
monitor, by the CAP system, the possible abandoned call for a first automated monitoring period; determine, by the CAP system, whether the possible abandoned call includes an audible voice; and
selectively route, by the CAP system, the possible abandoned call to at least one of the computer aided dispatch (CAD) system and the computer aided event module (CAEM) according to the determination, wherein the medium further comprising flag, by an emergency dispatcher using a caller priority dispatch (CPD) workstation, the possible abandoned call as abandoned after listening to the possible abandoned call for a minimal time period and prior to the CAP system receiving the possible abandoned call.

### Claim 14 (depends on 13)

The medium of claim 13, further comprising store, by the CAP system, a first call recording of the possible abandoned call for the first automated monitoring period.

### Claim 15 (depends on 13)

The medium of claim 13, further comprising receive, by the CAP system, a phone number for the possible abandoned call from an Automatic Number Identification (ANI) database.

### Claim 16 (depends on 13)

The medium of claim 13, further comprising initiate, by the CAP system, a re-bid if the possible abandoned call is from an activated phone number according to an Automatic Number Identification (ANI) database.

### Claim 17 (depends on 13)

The medium of claim 13, further comprising route, by the CAP system, the possible abandoned call to the CAD system in response to detecting an audible voice and establishing a call location.