# US 9,438,554 B2 · Cross platform messaging > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 9,438,554 B2 - Document ID: US9438554B2 - Status: Granted - Kind: B2 - Application number: 13/788,247 - Filed: 2013-03-07 - Published: 2013-09-12 - Granted: 2016-09-06 - Earliest claimed: 2012-03-08 - Assignees: Citrix Systems, Inc. - Applicants: Citrix Systems, Inc. - Inventors: Christopher Fleck; John McBride; Mark Templeton; Nathan Anderson - Web page: https://patentgrep.com/patent/US9438554B2 ## CPC - H04L 51/56: Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM] - G06Q 10/10: Office automation; Time management - G06Q 10/107: Computer-aided management of electronic mailing [e-mailing] - H04L 51/043: using or handling presence information - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR ## Abstract Described herein are methods and systems for displaying an email conversation similar to an instant message format by integrating aspects of an email system with an instant messaging interface. In one aspect, messages may be sent over existing email channels using email protocols through email servers and an email system (e.g., email client and/or email server) may identify the messages as cross-platform messages (CPM) based on whether the message body includes either no or only predefined content, or the message includes a predefined unique identifier. If a message is identified as a CPM then the message is treated similar to an instant message and may be displayed in a threaded view. In some embodiments, messages having content in the body may be treated as conventional email messages. ## Claims ### Claim 1 A method, comprising: receiving a plurality of email messages at a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises an instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages, and wherein the first display region is discrete from the second display region; and processing, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by: determining whether to process the email message as only an email message or only as an instant message, displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and displaying, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message, wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message. ### Claim 2 (depends on 1) The method of claim 1, wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message. ### Claim 3 (depends on 1) The method of claim 1, wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message includes only predefined content. ### Claim 4 (depends on 1) The method of claim 1, wherein determining whether to process the email message as either an email message or as an instant message comprises determining that the email message includes a metadata tag. ### Claim 5 (depends on 1) The method of claim 1, wherein the instant messaging interface further comprises a plurality of display regions, each display region including messages exchanged with a single sender. ### Claim 6 (depends on 1) The method of claim 1, wherein determining whether to process the email message as either an email message or as an instant message is performed by an e-mail client. ### Claim 7 (depends on 1) The method of claim 1, wherein the email message is a cross-platform message (CPM). ### Claim 8 (depends on 7) The method of claim 7, wherein the email message includes a history of one or more CPMs sent between two or more users. ### Claim 9 (depends on 8) The method of claim 8, wherein the email message was received at a CPM-capable client and sent from a non-CPM-capable client. ### Claim 10 (depends on 1) The method of claim 1, further comprising: indicating whether a sender of the email message is present. ### Claim 11 An apparatus, comprising: one or more processors; and memory storing executable instructions configured to, when executed, cause the apparatus to: receive a plurality of email messages by a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises an instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages; and processing, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by: determining whether to process the email message as only an email message or only as an instant message, displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and display, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message, wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message. ### Claim 12 (depends on 11) The apparatus of claim 11, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message. ### Claim 13 (depends on 11) The apparatus of claim 11, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes only predefined content. ### Claim 14 (depends on 11) The apparatus of claim 11, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes a metadata tag. ### Claim 15 (depends on 11) The apparatus of claim 11, wherein the email message is a cross-platform message (CPM). ### Claim 16 One or more non-transitory computer readable media storing executable instructions configured to, when executed, cause an apparatus to: receive a plurality of email messages by a messaging application having a graphical user interface, wherein the graphical user interface of the messaging application comprises the instant messaging interface in a first display region displaying only instant messages and an email messaging interface in a second display region displaying only email messages; and process, by the messaging application, each of the plurality of email messages as either an email message or as an instance message by: determining whether to process the email message as only an email message or only as an instant message, displaying, by the messaging application, the email message in the email messaging interface if it is determined that the email message should be processed only as an email message, and displaying, by the messaging application, text included in the email message within the instant message interface if it is determined that the email message should be processed only as an instant message, wherein at least one of the plurality of email messages is processed by the messaging application as an email message, and at least one of the plurality of email messages is processed by the messaging application as an instant message, and wherein when a particular email message is processed as an instant message that particular email message is not also processed as an email message. ### Claim 17 (depends on 16) The one or more computer readable media of claim 16, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message is a subject-only message, and the text includes a subject field of the email message. ### Claim 18 (depends on 16) The one or more computer readable media of claim 16, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes only predefined content. ### Claim 19 (depends on 16) The one or more computer readable media of claim 16, wherein determining whether to process the email message as an email message or as an instant message comprises determining that the email message includes a metadata tag. ### Claim 20 (depends on 16) The one or more computer readable media of claim 16, wherein the email message is a cross-platform message (CPM).