# US 9,436,958 B2 · Receiving and queuing requests from hospitality customers > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 9,436,958 B2 - Document ID: US9436958B2 - Status: Granted - Kind: B2 - Application number: 13/842,177 - Filed: 2013-03-15 - Published: 2014-09-18 - Granted: 2016-09-06 - Earliest claimed: 2013-03-15 - Assignees: Monscierge, Inc. - Applicants: Monscierge, LLC - Inventors: Marcus Lee Robinson; Nathaniel Paul Lewis; John Spencer Ready; Kenneth Richard Marold; James Russell Texter, III - Web page: https://patentgrep.com/patent/US9436958B2 ## CPC - G06Q 30/0623: {by investigating goods or services} - G06Q 30/015: Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk - H04W 4/02: Services making use of location information - H04W 4/029: Location-based management or tracking services - H04W 76/10: Connection setup - G06Q: INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) ## Abstract System, method, and computer program product embodiments for receiving customer requests use a request management system. An embodiment operates by establishing a connection with a customer's mobile device, obtaining information about the location of the customer's mobile device, providing to the customer's mobile device a set of data describing goods or services currently offered by one or more business locations, receiving from the customer's mobile device a request for a good or service offered by a particular business location, and adding the request to a queue associated with one or more groups assigned to fulfill the request based on the request type. ## Claims ### Claim 1 A computer-implemented method for receiving requests using a request management system comprising: establishing a wireless network connection between a customer's mobile device and a server including at least one processor; determining, by a geolocation service at the server, a geolocation of the customer's mobile device; determining, by the server, a selectable set of data describing goods or services currently offered by a business location associated with the geolocation of the customer's mobile device; providing, via the wireless network connection, the selectable set of data to the customer's mobile device based on the geolocation determined by the server; receiving, from the customer's mobile device, a request based on a selection from the selectable data set; determining, by the server, a queue stored at the server and associated with one or more groups assigned to fulfill the request based on a request type and the geolocation; adding the request to the queue associated with the one or more groups assigned to fulfill the request based on the request type and the geolocation; establishing a network connection between the server and a staff mobile device associated with the one or more groups assigned to fulfill the request; and providing the queue to the staff's mobile device associated with the one or more groups. ### Claim 2 (depends on 1) The computer-implemented method of claim 1, further comprising: generating a list of one or more business locations based on a serviceable distance of the mobile device's geolocation; providing the list of business locations to the customer's mobile device; and receiving a selection from the customer's mobile device selecting a particular business location from the list of business locations. ### Claim 3 (depends on 1) The computer-implemented method of claim 1, further comprising: providing to the customer's mobile device a customized brand display based on settings configured by a business user. ### Claim 4 (depends on 1) The computer-implemented method of claim 1, the receiving further comprising: processing a message which includes the request type, a time and date of the request, a need by input value, an indication of one or more options selected by the customer, and associated metadata. ### Claim 5 (depends on 4) The computer-implemented method of claim 4, wherein the associated metadata includes a link and a priority indicator configured to trace requests in the request management system. ### Claim 6 (depends on 1) The computer-implemented method of claim 1, the adding further comprising: identifying one or more groups assigned in the request management system to fulfill the request type. ### Claim 7 (depends on 1) The computer-implemented method of claim 1, the groups comprising one or more users assigned to each group in the request management system. ### Claim 8 A request management system, comprising: a memory; and at least one processor coupled to the memory and configured to: establish a wireless network connection between a customer's mobile device and the least one processor; determine a geolocation of the customer's mobile device; determine a selectable set of data describing goods or services offered by a business location associated with the geolocation of the customer's mobile device; provide, via the wireless network connection, the selectable set of data to the customer's mobile device based on the geolocation determined by the processor; receive, from the customer's mobile device, a request based on a selection from the selectable data set; determine a queue associated with one or more groups assigned to fulfill the request based on a request type and geolocation; add the request to the queue associated with the one or more groups assigned to fulfill the request based on the request type and geolocation; establish a network connection between the processor and a staff mobile device associated with the one or more groups assigned to fulfill the request; and provide the queue to the staff's mobile device associated with the one or more groups. ### Claim 9 (depends on 8) The system of claim 8, wherein the at least one processor is further configured to: generate a list of one or more business locations based on a serviceable distance of the mobile device's geolocation; provide the list of business locations to the customer's mobile device; and receive a selection from the customer's mobile device selecting a particular business location from the list of business locations. ### Claim 10 (depends on 8) The system of claim 8, wherein the at least one processor is further configured to: provide to the customer's mobile device a customizable brand display based on settings configured by a business user. ### Claim 11 (depends on 8) The system of claim 8, wherein the at least one processor when receiving is further configured to: process a message which includes the request type, a time and date of the request, a need by input value, an indication of one or more options selected by the customer, and associated metadata. ### Claim 12 (depends on 11) The system of claim 11, wherein the associated metadata includes a link and a priority indicator configured to trace requests in the request management system. ### Claim 13 (depends on 8) The system of claim 8, wherein the at least one processor when adding is further configured to: identify the one or more groups assigned in the request management system to fulfill the request type. ### Claim 14 (depends on 8) The system of claim 8, wherein the groups comprise one or more users assigned to each group in the request management system. ### Claim 15 A non-transitory computer-readable device having instructions stored thereon that, when executed by at least one computing device, causes the at least one computing device to perform operations in a request management system comprising: establishing a wireless network connection between a customer's mobile device and a server including at least one processor; determining, by a geolocation service at the server, a geolocation of the customer's mobile device; determining, by the server, a selectable set of data describing goods or services currently offered by a business location associated with the geolocation of the customer's mobile device; providing, via the wireless network connection, the selectable set of data to the customer's mobile device based on the geolocation determined by the server; receiving, from the customer's mobile device, a request based on a selection from the selectable data set; determining, by the server, a queue stored at the server and associated with one or more groups assigned to fulfill the request based on a request type and the geolocation; adding the request to the queue associated with the one or more groups assigned to fulfill the request based on the request type and the geolocation; establishing a network connection between the server and a staff mobile device associated with the one or more groups assigned to fulfill the request; and providing the queue to the staff's mobile device associated with the one or more groups. ### Claim 16 (depends on 15) The computer-readable device of claim 15, the operations further comprising: generating a list of one or more business locations based on a serviceable distance of the mobile device's geolocation; providing the list of business locations to the customer's mobile device; and receiving a selection from the customer's mobile device selecting a particular business location from the list of business locations. ### Claim 17 (depends on 15) The computer-readable device of claim 15, the operations further comprising: providing to the customer's mobile device a customized brand display based on settings configured by a business user. ### Claim 18 (depends on 15) The computer-readable device of claim 15, the operation of receiving further comprising: processing a message which includes the request type, a time and date of the request, a need by input value, an indication of one or more options selected by the customer, and associated metadata. ### Claim 19 (depends on 18) The computer-readable device of claim 18, wherein the associated metadata includes a link and a priority indicator configured to trace requests in the request management system. ### Claim 20 (depends on 15) The computer-readable device of claim 15, wherein the groups comprise one or more users assigned to each group in the request management system.