# US 9,436,428 B2 · Methods, apparatus, and system for mobile piggybacking > Agents: this data is available as JSON from the patentgrep API and MCP server — see https://patentgrep.com/llms.txt - Number: US 9,436,428 B2 - Document ID: US9436428B2 - Status: Granted - Kind: B2 - Application number: 14/075,582 - Filed: 2013-11-08 - Published: 2014-05-08 - Granted: 2016-09-06 - Earliest claimed: 2012-11-08 - Assignees: eBay Inc. - Applicants: eBay Inc. - Inventors: Scot Fraser Hamilton; Ladd Van Tol; Luke Shardlow; Jonathan David Chard; Matthew Olson - Web page: https://patentgrep.com/patent/US9436428B2 ## CPC - H04W 4/50: Service provisioning or reconfiguring - G06F 3/1454: {involving copying of the display data of a local workstation or window to a remote workstation or window so that an actual copy of the data is displayed simultaneously on two or more displays, e.g. teledisplay} - H04L 67/025: for remote control or remote monitoring of applications - H04L 67/131: Protocols for games, networked simulations or virtual reality - G09G 2370/022: Centralised management of display operation, e.g. in a server instead of locally - G09G 2370/027: Arrangements and methods specific for the display of internet documents - H04W 76/10: Connection setup - H04W: WIRELESS COMMUNICATION NETWORKS (broadcast communication H04H; communication systems using wireless links for non-selective communication, e.g. wireless extensions H04M1/72) - G06F: ELECTRIC DIGITAL DATA PROCESSING (computer systems based on specific computational models G06N) - H04L: TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION (arrangements common to telegraphic and telephonic communication H04M) - G09G: ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION (arrangements for transferring data between digital computers and displays G06F3/14; static indicating arrangements comprising an association of a number of separate sources or light control cells G09F9/00; static indicating arrangements comprising integral associations of a number of light sources H01J, H01K, H10H, H05B33/12; scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission, details thereof H04N1/00) ## Abstract Methods, systems, and apparatus for providing assistance to a user of a mobile application are described. A request for assistance from the user is detected and a request is issued to a remote device for establishment of a remote assistance session. Information describing a state of the mobile device is periodically transmitted to the remote device and one or more commands may be received from the remote device. The commands may be executed on the mobile device. ## Claims ### Claim 1 An apparatus for providing assistance to a user of a mobile application executing on a mobile device, the apparatus comprising: a processor; memory to store instructions that, when executed by the processor, cause the processor to: detect a request for assistance from the user; issue a request to a remote device for a remote assistance session; periodically transmit information from the mobile device to the remote device, the information indicative of a sequence of states of an execution of the mobile application; receive one or more commands from the remote device; and execute the one or more commands on the mobile device. ### Claim 2 (depends on 1) The apparatus of claim 1, wherein the information describes content of a display of the mobile device. ### Claim 3 (depends on 1) The apparatus of claim 1, wherein the one or more commands are executed on behalf of the user. ### Claim 4 (depends on 1) The apparatus of claim 1, wherein the information comprises captured screen shots from a display of the mobile device. ### Claim 5 (depends on 1) The apparatus of claim 1, wherein the information comprises changes to content displayed on a display of the mobile device. ### Claim 6 (depends on 1) The apparatus of claim 1, further comprising instructions that, when executed by the processor, cause the processor to establish a voice connection between the remote device and the mobile device. ### Claim 7 An apparatus for providing assistance to a user of a mobile application executing on a mobile device, the apparatus comprising: a processor; memory to store instructions that, when executed by the processor, cause the processor to: receive a request for a remote assistance session from a client help application; establish a connection with the client help application; periodically receive information from the mobile device, the information indicative of a sequence of states of an execution of the mobile application; emulate the mobile application of the mobile device based on the information received from the mobile device, the emulating including mimicking the sequence of states of the execution of the mobile application; receive input which specifies one or more commands to be executed on the mobile device; and send the one or more commands to the client help application for execution on the mobile device. ### Claim 8 (depends on 7) The apparatus of claim 7, wherein the input is obtained from a user. ### Claim 9 (depends on 7) The apparatus of claim 7, further comprising instructions that, when executed by the processor, cause the processor to process the information from the mobile device to derive the input. ### Claim 10 (depends on 7) The apparatus of claim 7, wherein the input is derived by an emulator simulating activity on the mobile device based on the information from the mobile device. ### Claim 11 A method of providing assistance to a user of a mobile application executing on a mobile device, the method comprising: detecting a request for assistance from the user; issuing a request to a remote device for a remote assistance session; periodically transmitting information from the mobile device to the remote device, the information indicative of a sequence of states of an execution of the mobile application; receiving one or more commands from the remote device; and executing the one or more commands on the mobile device. ### Claim 12 (depends on 11) The method of claim 11, wherein the information describes content of a display of the mobile device. ### Claim 13 (depends on 11) The method of claim 11, wherein the one or more commands are executed on behalf of the user. ### Claim 14 (depends on 11) The method of claim 11, wherein the information comprises captured screen shots from a display of the mobile device. ### Claim 15 (depends on 11) The method of claim 11, wherein the information comprises changes to content displayed on a display of the mobile device. ### Claim 16 (depends on 11) The method of claim 11, further comprising establishing a voice connection between the remote device and the mobile device. ### Claim 17 A method of providing assistance to a user of a mobile application executing on a mobile device, the method comprising: receiving a request for a remote assistance session from a client help application; establishing a connection with the client help application; periodically receiving information from the mobile device, the information indicative of a sequence of states of an execution of the mobile application; emulating the mobile application of the mobile device based on the information received from the mobile device, the emulating including mimicking a sequence of states of the execution of the mobile application; receiving input which specifies one or more commands to be executed on the mobile device; and sending the one or more commands to the client help application for execution on the mobile device. ### Claim 18 (depends on 17) The method of claim 17, further comprising processing the information from the mobile device to derive the input. ### Claim 19 (depends on 17) The method of claim 17, wherein the input is derived by an emulator simulating activity on the mobile device based on the information from the mobile device. ### Claim 20 A non-transitory computer-readable medium embodying instructions that, when executed by a processor, perform operations comprising: detecting a request for assistance from the user; issuing a request to a remote device for a remote assistance session; periodically transmitting information from the mobile device to the remote device, the information indicative of a sequence of states of an execution of the mobile application; receiving one or more commands from the remote device; and executing the one or more commands on the mobile device.