Cloud agent realizing method and system, and cloud agent server
AssigneeZte Corporation
InventorBo You
Life of this patent
Estimating the term…
Abstract
Disclosed is a cloud agent realizing method, including that: an agent is communicatively connected to a cloud agent server, acquires a parameter of the agent and a parameter of the cloud agent server from the cloud agent server, and logs in to the cloud agent server according to the acquired parameters. Also disclosed are a cloud agent realizing system and a cloud agent server. With the disclosure, cloud agent registration and management are realized in a Next Generation Call Center Cloud NGC3.
Claims17
A cloud agent realizing method, comprising steps of:
- recording, by a Core Distribute Module (CDM) of a cloud agent server, a status of a Call Control Block (CCB) and a number of agents currently logged in the CCB;
- communicatively connecting an agent in a network of agents to the cloud agent server in an Next Generation CC cloud (NGC3) platform network, and acquiring, by the agent, a parameter of the agent and a parameter of the cloud agent server from the cloud agent server;
- and
- logging, by the agent, in to the cloud agent server according to the acquired parameters,
- wherein the step of acquiring, by the agent, a parameter of the agent and a parameter of the cloud agent server from the cloud agent server comprises steps of:
- sending, by the agent, to an AgentProxy of the cloud agent server, information on an identifier of an operator of the agent and a current location where the operator logs in, or an agent identifier and the current location where the operator logs in,
- acquiring, by the AgentProxy, the parameter of the agent by accessing a database or a configuring server, accessing the CDM to dynamically acquire information on a CCB to which the agent is to log in;
- dynamically allocating, by the CDM according to the status of a CCB and a distribution strategy, the CCB to which the agent is to log in;
- acquiring, by the AgentProxy, the parameter of the cloud agent server from the database or the configuring server according to the acquired information on the CCB to which the agent is to log in and the current location where the operator logs in, wherein for a CCB, a pre-configured parameter and addresses mapped to different locations are stored on the configuring server or the database;
- forwarding, by the AgentProxy, the parameter of the agent and the parameter of the cloud agent server to the agent.
A cloud agent server in an Next Generation CC cloud (NGC3) platform network, the cloud agent server comprising an AgentProxy and a Core Distribute Module (CDM) communicatively connected to the AgentProxy, wherein
- the CDM is for:
- recording a status of a Call Control Block (CCB) and a number of agents currently logged in the CCB;
- dynamically allocating, according to the status of a CCB and a distribution strategy, a CCB to which an agent in a network of agents is to log in;
- the AgentProxy comprises an interface unit and an acquiring unit, wherein
- the interface unit is configured for being communicatively connected to the agent;
- receiving, from the agent, information on an identifier of an operator of the agent and a current location where the operator logs in, or an agent identifier and the current location where the operator logs in;
- and
- the acquiring unit is configured for acquiring a parameter of the agent by accessing a database or a configuring server;
- accessing the CDM to dynamically acquire information on the CCB to which the agent is to log in;
- acquiring a parameter of the cloud agent server from the database or the configuring server according to the acquired information on the CCB to which the agent is to log in and the current location where the operator logs in;
- forwarding the parameter of the agent and the parameter of the cloud agent server to the agent through the interface unit,
- wherein for a CCB, a pre-configured parameter and addresses mapped to different locations are stored on the configuring server or the database.
Dependencies are inferred from the claim text.