System and method for recording and monitoring communications using a media server
OwnerFelix Immanuel Wyss, Michael D Snyder +1inventors
InventorsFelix Immanuel Wyss, Michael D Snyder, Kevin O'Connor
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Abstract
A communication system including a media server through which communication packets are exchanged for recording and monitoring purposes is disclosed. A tap is associated with each communication endpoint allowing for cradle to grave recording of communications despite their subsequent routing or branching. An incoming communication is routed to a first tap and upon selection of a receiving party; the first tap is routed to a second tap which forwards communication packets on to the receiving party. The taps may be used to forward communication packets to any number of other taps or destinations, such as a recording device, monitoring user, or other user in the form of a conference.
Claims16
A method of managing communication via an at least partially digital network by redirecting communications through a media server coupled to the at least partially digital network, wherein the managing occurs without interruption and minimizes call latency, the method comprising the steps of:
- a. associating a first party with a first point on the at least partially digital network coupled to the media server;
- b. associating a second party with a second point on the at least partially digital network coupled to the media server;
- c. associating a third party with a third point on the at least partially digital network coupled to the media server;
- d. connecting the first point on the at least partially digital network coupled to the media server, to a first component;
- e. connecting the second point on the at least partially digital network coupled to the media server, to a second component;
- f. connecting the first component to the second component;
- g. receiving a first version of a first communication, wherein said first communication is bi-directional, from the first point on the at least partially digital network coupled to the media server, at the first component;
- h. receiving at the second component from the first component a version of the first communication;
- i. receiving at the second point from the second component a version of the first communication;
- j. receiving a first version of a second communication, wherein said second communication is bi-directional, from the second point on the at least partially digital network coupled to the media server, at the second component;
- k. receiving at the first component from the second component a version of the second communication;
- l. receiving at the first point on the at least partially digital network coupled to the media server, from the first component a version of the second communication;
- m. connecting a third point on the at least partially digital network coupled to the media server, to the first component;
- n. receiving a first version of a third communication, wherein said third communication is bi-directional, from the third point on the at least partially digital network coupled to the media server, at the first component;
- and
- o. receiving at the first point on the at least partially digital network coupled to the media server, from the third component a version of the third communication.
Dependencies are inferred from the claim text.