Rich personalized communication context
AssigneeGenesys Telecommunications Laboratories, Inc.
InventorPaul Segre
Life of this patent
Estimating the term…
Abstract
A method for displaying context information on a user device, the method includes: identifying a triggering event associated with a contact; identifying a user associated with the user device; identifying a personalized configuration profile is based on at least one of an attribute of the contact attribute or an attribute of the user; identifying the context information associated with the personalized configuration profile; and retrieving the context information for displaying on the user device.
Claims20
A method for displaying context information on a user device accessible to a user, the method comprising:
- identifying, by a processor, a triggering event associated with a contact;
- identifying, by the processor, at least one of an attribute associated with the contact or the user;
- selecting, by the processor, a display profile of a plurality of display profiles based on the identified attribute, wherein each of the plurality of display profiles is preset and stored in association with the user, and each of the plurality of display profiles define a display configuration, wherein the display configuration includes identification of a type of context information to be displayed to the user;
- identifying, by the processor, the context information associated with the type of context information defined by the selected display profile;
- retrieving, by the processor, the context information and displaying the context information on the user device according to the display configuration defined by the selected display profile;
- customizing, by the processor, the display configuration of the selected display profile in response to a user command;
- identifying, by the processor, a second display device accessible to the user;
- selecting, by the processor, a second display profile of the plurality of display profiles for the second display device;
- and
- switching display of the context information from the user device to the second display device, wherein the context information is displayed on the second display device according to the display configuration defined by the second display profile.
A system for displaying context information on a user device accessible to a user, the system including:
- a processor;
- and
- a memory, wherein the memory has stored thereon instructions that, when executed by the processor, cause the processor to:
- identify a triggering event associated with a contact;
- identify at least one of an attribute associated with the contact or the user;
- select a display profile of a plurality of display profiles based on the identified attribute, wherein each of the plurality of display profiles is preset and stored in association with the user, and each of the plurality of display profiles define a display configuration, wherein the display configuration includes identification of a type of context information to be displayed to the user;
- identify the context information associated with the type of context information defined by the selected display profile;
- retrieve the context information and display the context information on the user device according to the display configuration defined by the selected display profile;
- customize the selected display profile in response to a user command;
- identify a second display device accessible to the user;
- select a second display profile of the plurality of display profiles for the second display device;
- and
- switch display of the context information from the user device to the second display device, wherein the context information is displayed on the second display device according to the display configuration defined by the second display profile.
Dependencies are inferred from the claim text.