Automated analysis system

An automated analysis system comprising:

• at least one of an analyzer that analyzes a sample and a processing device that pre-processes the sample;
• a management device that manages the at least one of the analyzer and the processing device;
• and
• a plurality of hand-held terminals that each have a display device and that correspond to a plurality of operators that respectively carry the terminals,
• wherein the management device includes:
• means that detects a plurality of different kinds of errors in the at least one of the analyzer and the processing device;
• storage means having stored therein an operator notification management table in which the plurality of operators are registered to handle each of the different kinds of the errors;
• and
• means that notifies at least two of the terminals corresponding to at least two operators that are to handle each of the respective errors detected by the error detection means based on the operator notification management table and the kind of the respective errors,
• wherein each of the terminals includes:
• means that selects one of a plurality of alarms from an alarm list screen displayed on the respective terminal, where each of the alarms corresponds to one of the errors detected by the error notification means and each of the alarms includes identification of the at least one of the analyzer and the processing device in which the respective error has occurred, a severity level of the respective error, an outline of the respective error, a time when the respective error occurred, and a troubleshooting status of the respective error, and where the alarm list screen is displayed on the at least two of the terminals when a notification of the at least two operators that are to handle one of the errors is received;
• and
• means that registers one of the at least two operators, who is handling the respective error corresponding to the selected one of the alarms, as a troubleshooter from among the at least two operators, where the registering the one of the at least two operators as the troubleshooter is based on an operation of an alarm details screen that displays detailed information of the respective error corresponding to the selected one of the alarms, the alarm details screen being displayed on each display device of the terminals corresponding to the at least two operators when the terminals corresponding to the at least two operators receive the notification to handle the respective error corresponding to the selected one of the alarms,
• wherein the management device further includes:
• means to notify a support request of the troubleshooter to the at least two operators other than the troubleshooter;
• and
• supporter notification means to notify identification information on another one of the at least two operators who is not able to accept the support request to the at least two operators other than the other one of the at least two operators that have the intention of not being able to accept the support request, and
• wherein each of the terminals corresponding to the at least two operators further include:
• troubleshooting intention display means to display an intention of the at least two operators to troubleshoot the respective error corresponding to the selected one of the alarms;
• and
• non-support intention display means to display an intention of the at least two operators not to provide support in response to the support request from the troubleshooter.