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US 9,426,646 B2Granted
User terminal, operator server, remote support method and user terminal program
AssigneeOptim Corporation
InventorShunji Sugaya
Life of this patent
Estimating the term…
Abstract
Mutual remote support between users is easily facilitated without troublesome complicated user registration. For user terminals between which remote support is performed and each of which sets a call to be an originator of remote support, a user can use an appropriate supporter user terminal to enable the supporter user terminal to access a supportee user terminal to thereby facilitate setting manipulation and check device (or terminal) status with regard to not only the supportee user terminal but also a supportee device that is communicably connected to the supportee user terminal, by merely selecting the supportee device (or terminal) from an address book stored in the corresponding user terminal.
Claims15
A user terminal comprising:
- a display unit;
- and
- a controller configured to execute one or more modules comprising:
- a user terminal registering module configured to register a plurality of second user terminals, associated with information related to owners of the second user terminals, in an address book;
- a remote support start module configured to start the remote operation with respect to a second user terminal selected based on registered information of the second user terminals, the second user terminals being communicably connected to the user terminal;
- an electronic device registering module configured to register information of at least one electronic device to which each second user terminal is connected, associated with information related to an owner of each second user terminal, in the address book;
- an user terminal selecting module configured to select an electronic device for the remote operation from the address book displayed on the display unit when starting the remote operation with respect to the selected second user terminal;
- and
- an electronic device support module configured to perform the remote operation for the selected electronic device,
- wherein the user terminal selecting module selects the second user terminal in the address book in which the plurality of second user terminals are registered associated with the information related to the owners of the second user terminals and the information of at least one electronic device to which each second user terminal is connected is registered associated with the information related to the owner of each second user terminal, and then selects the electronic device from the address book displaying the at least one electronic device to which the selected second user terminal is connected.
7 more elements
A remote operation method which is performed by a user terminal, the method comprising:
- registering a plurality of second user terminals, associated with information related to owners of the second user terminals, in an address book;
- starting a remote operation with respect to a second user terminal selected based on registered information of the second user terminals, the second user terminals being communicably connected to the user terminal;
- registering information of at least one electronic device to which each second user terminal is connected, associated with information related to an owner of each second user terminal, in the address book;
- selecting an electronic device for the remote operation from the address book displayed on a display unit when starting the remote operation with respect to the selected second user terminal;
- and
- performing the remote operation for the selected electronic device,
- wherein selecting the electronic device includes selecting the second user terminal in the address book in which the plurality of second user terminals are registered associated with the information related to the owners of the second user terminals and the information of at least one electronic device to which each second user terminal is connected is registered associated with the information related to the owner of each second user terminal, and then selecting the electronic device from the address book displaying the at least one electronic device to which the selected second user terminal is connected.
4 more elements
A non-transitory computer-readable recording medium that store a program which causes a user terminal to perform a remote support method, the method comprising:
- registering a plurality of second user terminals, associated with information related to owners of the second user terminals, in an address book;
- starting a remote operation with respect to a second user terminal selected based on registered information of the second user terminals, the second user terminals being communicably connected to the user terminal;
- registering information of at least one electronic device to which each second user terminal is connected, associated with information related to an owner of each second user terminal, in the address book;
- selecting an electronic device for the remote operation from the address book displayed on a display unit when starting the remote operation with respect to the selected second user terminal;
- and
- performing the remote operation for the selected electronic device,
- wherein selecting the electronic device includes selecting the second user terminal in the address book in which the plurality of second user terminals are registered associated with the information related to the owners of the second user terminals and the information of at least one electronic device to which each second user terminal is connected is registered associated with the information related to the owner of each second user terminal, and then selecting the electronic device from the address book displaying the at least one electronic device to which the selected second user terminal is connected.
4 more elements
Dependencies are inferred from the claim text.