Requesting emergency services via remote control

A customer premises device, comprising:

• a processor;
• a peripheral bus interface coupled to the processor, and
• a computer readable storage medium accessible to the processor, the storage medium including processor executable instructions that, when executed by the processor, cause the processor perform operations comprising:
• receiving, by a customer premises device of a multimedia network client, a remote control signal, indicative of an emergency event, from a remote control for the customer premises device;
• obtaining emergency service information indicative of an address of a customer premises corresponding to the customer premises device;
• obtaining a location of a remote control radio frequency identification (RFID) tag within the customer premises;
• sending, by the customer premises device, an emergency service request to an emergency service provider, the emergency service request including:
• the address of the customer premises;
• the location of the RFID tag within the customer premises;
• and
• video connection information for establishing a video connection from the customer premises device to the emergency service provider;
• receiving, from the emergency service provider, a request to establish a communication connection using a peripheral device coupled to a peripheral bus interface of the customer premises device;
• and
• establishing the communication connection with peripheral device and the emergency service provider.

A non-transitory computer-readable storage medium, including processor executable instructions that, when executed by a processor, cause the processor to perform operations comprising:

• receiving, by a customer premises device of a multimedia network client, a remote control signal, indicative of an emergency event, from a remote control for the customer premises device;
• obtaining emergency service information indicative of an address of a customer premises corresponding to the customer premises device;
• obtaining a location of a remote control RFID tag within the customer premises;
• sending, by the customer premises device, an emergency service request to an emergency service provider, the emergency service request including:
• the address of the customer premises;
• the location of the radio frequency identification (RFID) tag within the customer premises;
• and
• video connection information for establishing a video connection from the customer premises device to the emergency service provider;
• receiving, from the emergency service provider, a request to establish a communication connection using a peripheral device coupled to a peripheral bus interface of the customer premises device;
• and
• establishing the communication connection with the emergency service provider.