Answering or releasing emergency calls from a map display for an emergency services platform
AssigneeSolacom Technologies Inc.
InventorsDaniel Biage, Gilles Ferland
Life of this patent
Estimating the term…
Abstract
A method and system of emergency call management is provided. Emergency calls received at an emergency service platform (ESP) through one or more communication networks are associated with location information. The location information is identified to a map server through an i3 event logging protocol to be displayed on graphical map displays at operator positions. An operator of an operator position can then select a call from the graphical map display and an associated responder client will request that the emergency call be routed by the ESP to the operator or a secondary responder agency. The operator position are associated with a public safety access point (PSAP) associated with the incoming emergency calls.
Claims26
A method of emergency call management, the method comprising:
- receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks;
- receiving location information associated with the emergency call;
- identifying the location of the emergency call on a graphical map display by providing location information from the ESP to a map server by a National Emergency Number Association (NENA) event logging protocol to provide location and status information associated with the emergency call, the map server providing mapping data to the graphical map display based upon the received location information;
- receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display;
- determining one or more secondary responder agencies for the selected emergency call;
- receiving a selection of a secondary responder agency from the one or more secondary responder agencies;
- and
- initiating a transfer of the selected emergency call to one of the one or more secondary responder agencies;
- wherein the map server receives identification of a public safety access point (PSAP) associated with the emergency call via the NENA event logging protocol and displays the emergency call information on the graphical map displays of one or more operator positions associated with the determined PSAP.
A system of emergency call management, the system comprising:
- an emergency service platform (ESP) interfacing to one or more communications networks for receiving emergency calls originating from the one or more communications networks;
- a map server for receiving location information from the ESP associated with the receive emergency calls;
- and
- a public safety access point (PSAP) coupled to the ESP and map server, the PSAP comprising one or more operator positions;
- each operator position comprising:
- a graphical map display for receiving mapping data from the map server and receiving a selection of an emergency call on the display and one or more secondary responder agencies;
- and
- a responder client coupled to the graphical map display for receiving identification of the selected emergency call and for requesting from the ESP that the emergency call be directed to one of the one or more secondary responder agencies;
- wherein the map server receives identification of the PSAP associated with the emergency call via the NENA event logging protocol and displays the emergency call information on the graphical map displays of the operator positions associated with the determined PSAP.
A non-transitory computer readable memory containing instruction for emergency call management, the instructions when executed by a processor performing the method comprising:
- receiving an emergency call at an emergency service platform (ESP) providing an interface to one or more communication networks;
- receiving location information associated with the emergency call;
- identifying the location of the emergency call on a graphical map display by providing location information from the ESP to a map server by a National Emergency Number Association (NENA) event logging protocol to provide location and status information associated with the emergency call, the map server providing mapping data to the graphical map display based upon the received location information;
- receiving a selection of the emergency call from a plurality of emergency calls displayed on the graphical map display;
- determining one or more secondary responder agencies for the selected emergency call;
- receiving a selection of a secondary responder agency from the one or more secondary responder agencies;
- and
- initiating a transfer of the selected emergency call to one of the one or more secondary responder agencies;
- wherein the map server receives identification of the PSAP associated with the emergency call via the NENA event logging protocol and displays the emergency call information on the graphical map displays of the operator positions associated with the determined PSAP.
Dependencies are inferred from the claim text.