Systems and methods for location based call routing

A system comprising:

• at least one entity computer receiving a call from a device of a user, the call comprising an input indicating a requested service and data representing a location of the device of the user;
• at least one entity computer executing a first verification module that identifies the user's requested service based on the input of the received call;
• at least one entity computer executing a second verification module that determines a user's approximate current location via location-based technology based upon the location of the device of the user;
• a switch of at least one entity computer routing the call to a representative node of an insurance provider of the user;
• at least one entity computer that generates a notification of the user's requested service and the user's approximate current location to the representative node of the user's insurance provider;
• and
• at least one entity computer executing a third verification module that:
• determines an insurance coverage status of the user's requested service, based upon one or more records of the user stored in a database of the insurance provider;
• receives, from a location comparison module executed by one or more host computers of the user's insurance provider, a recommendation for a service provider that is associated with the user's approximate current location, wherein the service provider is a preferred service provider of the user's insurance provider according to the one or more records of the user in the database of the insurance provider;
• receives, from the database of the user' insurance provider, a dataset containing data records for one or more additional service providers, the data records of each respective additional service provider comprising a data field containing a service of the additional service provider associated with the user request and linking the data record to the preferred service provider;
• and
• upon the third verification module verifying that an additional service provider is associated with the user according to the one or more records of the user:
• provides, to the device of the user, the recommendation for the preferred service provider and an indication of an additional service available to the user from the dataset of one or more additional service providers based upon the user's requested service, wherein the additional service is covered under an existing insurance policy associated with the user.

A non-transitory computer-readable storage medium comprising computer-readable instructions that instruct one or more entity computers to:

• receive, by at least one entity computer, a call from a device of a user, the call comprising an input indicating a requested service and data representing a location of the device of the user;
• identify, by a first verification module executed by at least one entity computer, the user's requested service based on the input of the received call, wherein the requested service is covered under an existing insurance policy associated with the user;
• determine, by a second verification module executed by at least one entity computer, a user's approximate current location via location-based technology based upon the location of the device of the user;
• route, by a switch of at least one entity computer, the call to a representative node of an insurance provider of the user;
• generate, by at least one entity computer, a notification of the user's requested service and the user's approximate current location to the representative node of the user's insurance provider;
• determine, by a third verification module executed by at least one entity computer, an insurance coverage status of the user's requested service;
• receive, by the third verification module, from a location comparison module executed by one or more host computers of the user's insurance provider, a recommendation for a service provider that is associated with the user's approximate current location, wherein the service provider is a preferred service provider of the user's insurance provider based upon one or more records of the user in a database of the insurance provider;
• receive, by the third verification module, from the database of the user' insurance provider, a dataset containing data records for one or more additional service providers, the data records of each respective additional service provider comprising a data field containing a service of the additional service provider associated with the user request and linking the data record to the preferred service provider;
• and
• upon verifying, by the third verification module, that an additional service provider is associated with the user according to the one or more records of the user:
• provide, by at least one entity computer, to the device of the user, the recommendation for the preferred service provider and an indication of an additional service available to the user from the dataset of one or more additional service providers based upon the user's requested service, wherein the additional service is covered under the existing insurance policy associated with the user.