Automatic calling list scheduler

A computer-readable, non-transitory medium storing instructions that when executed cause a processor to:

• identify a measured performance parameter (“MPP”) associated with processing a first calling list of a calling campaign;
• record a plurality of values for the MPP at a plurality of times over a first time period of use of the first calling list;
• analyze the plurality of values for the MPP recorded over the first time period to determine a threshold value for terminating use of the first calling list;
• monitor one or more values for the MPP at a plurality of times over a second time period of use of a second calling list;
• determine a monitored value for the MPP over the second time period exceeds the threshold value of the MPP;
• and
• in response to the monitored value for the MPP over the second time period exceeding the threshold value:
• terminate use of the second calling list;
• begin use of a third calling list;
• and
• have an outbound voice call originated using the third calling list.

A method for scheduling a second calling list to be used by a dialer located in a contact center to originate outbound calls for a calling campaign, the method comprising:

• identifying a first calling list used by the dialer to originate the outbound calls;
• identifying a measured performance parameter (“MPP”) associated with processing the first calling list, wherein the MPP is identified by a processor in the dialer processing the first calling list;
• analyzing recorded values for the MPP by the processor to determine a threshold value for terminating use of the first calling list, the recorded values for the MPP being recorded at a plurality of times during one or more past uses of the first calling list;
• monitoring values for the MPP associated with a current use of the first calling list by the processor;
• determining a monitored valued for the MPP associated with the current use of the first calling list exceeds the threshold value by the processor;
• and
• in response to determining the monitored value for the MPP associated with the current use of the first calling list exceeds the threshold value:
• having the dialer terminate use of the first calling list;
• scheduling the second calling list to be used by the dialer;
• and
• originating an outbound call by the dialer using the second calling list.