Intelligent household system based on call centre and implementation method thereof

An implementation method of an intelligent household system based on a call centre, wherein the intelligent household system comprises a subscriber registration component, the call centre and a home terminal corresponded to a subscriber number, and the method comprises:

• the subscriber registration component achieving registration binding between the subscriber number and the home terminal;
• the call centre acquiring a subscriber operation command, and sending the subscriber operation command to the home terminal corresponding to the subscriber operation according to a binding relationship between the subscriber number and the home terminal corresponded to the subscriber number;
• and
• the home terminal executing the received subscriber operation command;
• wherein the subscriber registration component further sets up for a subscriber a voice/video navigation menu file to be called by the call centre;
• the call centre comprises an automatic service component, a voice/video menu conversion component, a media service component, and an interface control component, wherein
• the automatic service component interacts with a subscriber terminal, call a voice/video navigation menu corresponding to a navigation menu selection instruction input from the media service component according to the navigation menu selection instruction input by a subscriber, and is configured to generate the subscriber operation command according to the operation of the subscriber on the voice/video navigation menu and send the generated subscriber operation command to the interface control component;
• the voice/video menu conversion component interacts with the subscriber registration component to convert the voice/video navigation menu file obtained from the subscriber registration component into the voice/video navigation menu;
• the media service component stores the voice/video navigation menu to be called by the automatic service component;
• and
• the interface control component sends the received subscriber operation command to the home terminal corresponding to the subscriber number according to the binding relationship between the subscriber number and the home terminal.