Prioritization of emergency calls
AssigneeTritech Software Systems
InventorsMark David Hamilton, Rochelle Rae Newsome, Scott Michael MacDonald, Paul L. Crosby, Chen-Lu Meng, Ken D. Martin
Life of this patent
Estimating the term…
Abstract
Systems and methods to prioritize emergency calls being placed to an emergency call center are based on geographical information, context information, and/or historical information associated with the emergency calls.
Claims22
A system configured to prioritize incoming emergency calls to an emergency call center, the system comprising:
- one or more hardware processors configured by machine-readable instructions to obtain geographical location information associated with incoming emergency calls such that, responsive to a first call being placed to the emergency call center by a first caller, a first geographical location is associated with the first call, and such that, responsive to a second call being placed to the emergency call center by a second caller, a second geographical location is associated with the second call;
- and
- determine relative priority information regarding the first call and the second call based on the first geographical location and the second geographical location;
- wherein determining the relative priority information includes comparing the first geographical location of the first call and the second geographical location of the second call with one or more geographical locations associated with one or more emergency calls that (1) have been answered by the emergency call center and/or (2) are in the process of being answered by the emergency call center;
- and
- wherein an external database is queried, the database storing associations between telephone numbers and addresses.
A computer-implemented method for prioritizing incoming emergency calls to an emergency call center, the method being performed by one or more hardware processors configured by machine-readable instructions, the method comprising:
- obtaining geographical location information associated with incoming emergency calls such that a first geographical location is associated with a first call being placed to the emergency call center by a first caller and a second geographical location is associated with a second call being placed to the emergency call center by a second caller;
- and
- determining, responsive to the first call and the second call being placed to the emergency call center, relative priority information regarding the first call and the second call based on the first geographical location and the second geographical location;
- wherein determining the relative priority information includes comparing the first geographical location of the first call and the second geographical location of the second call with one or more geographical locations associated with one or more emergency calls that (1) have been answered by the emergency call center and/or (2) are in the process of being answered by the emergency call center;
- and
- wherein an external database is queried, the database storing associations between telephone numbers and addresses.
Dependencies are inferred from the claim text.