Merging multiple emergency calls and information therefrom at emergency systems

A system, comprising:

• a server;
• a network interface enabling communication with the server;
• and
• a public safety access point (PSAP) resource, in communication with the server;
• wherein the server receives, via the network interface, a first voice call from a first PSAP caller and a second voice call from a second PSAP caller;
• wherein the server, upon determining that both the first PSAP caller and second PSAP caller are calling with respect to a common emergent event, prompts the first PSAP caller and the second PSAP caller to each establish a data communication with the server via a data channel and provide a content of the data channel;
• wherein the server routes a work item, comprising the content of the data channel, to the PSAP resource;
• and
• wherein the PSAP resource processes the work item and simultaneously interacts with each of the first PSAP caller and the second PSAP caller over the data channel.