Capacity allocation of call-handling devices across call destinations

An telecommunications system comprising:

• a receiver for receiving:
• i) a call capacity of each call-termination device in a plurality of call-termination devices, and
• ii) a non-empty first set of service priorities attributed to the plurality of call destinations;
• and
• a processor for:
• a) ranking call-termination devices for the first geographic region, based on the call capacities of those call-termination devices in the plurality that are allocable to the first geographic region, and
• b) generating a first capacity allocation for each service priority in the first set of service priorities, based on:
• i) an objective of maximizing capacity allocation of one or more call-termination devices in the plurality of call-termination devices, and
• ii) the ranking within the first geographic region.

A method comprising:

• receiving, by a telecommunications system,
• i) a call capacity of each call-termination device in a plurality of call-termination devices, a first forecast based on predicted call traffic that is expected in the time period to which a first capacity allocation will apply, and
• iii) a second forecast based on excess call traffic applicable to the time period to which a second capacity allocation will apply;
• ranking, by the telecommunications system, the call-termination devices based on the call capacities of the call-termination devices in the plurality;
• and
• generating, by the telecommunications system, the first and second capacity allocations, wherein the generating of:
• i) the first capacity allocation is based on the first forecast,
• ii) the second capacity allocation is based on the second forecast, and
• iii) both capacity allocations is based on the ranking;
• and
• routing, by the telecommunications system, a plurality of calls according to the first and second capacity allocations.