Roadside assistance
AssigneeAllstate Insurance Company
InventorsRyan Mark Briggs, Tara Cavallaro Kozlowski, Imran Iqbal
Life of this patent
Estimating the term…
Abstract
A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.
Claims23
A computer-assisted method for providing location information of a vehicle location of a vehicle for roadside service, the method comprising:
- obtaining, by a computer system, an approximate location information of the vehicle;
- receiving, by the computer system, an initial photographic image from the approximate location indication, the initial photographic image indicative of the approximate vehicle location, wherein the initial photographic image depicts an initial physical surrounding based on the approximate vehicle location information;
- obtaining, by the computer system, improved location information of the vehicle based on the approximate location information;
- receiving, by the computer system, a revised photographic image based on the improved location information, wherein the revised photographic image depicts a revised physical surrounding of the vehicle based on the improved location information;
- and
- sending, by the computer system, a signal conveying the revised photographic image for the roadside service.
An apparatus comprising:
- at least one memory;
- and
- at least one processor coupled to the at least one memory and configured to perform, based on instructions stored in the at least one memory:
- obtaining an approximate location information of a vehicle, wherein the approximate location information is indicative of an approximate location of the vehicle;
- receiving an initial visual image from the approximate location indication, the initial visual image indicative of the approximate location and depictive of an initial physical surrounding;
- obtaining improved location information of the vehicle based on the approximate location information;
- receiving a revised visual image based on the improved location information, the revised visual image depictive of a revised second physical surrounding;
- sending, a signal conveying the revised visual image for the roadside service;
- and
- sending a location indicator that modifies the approximate location information.
A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:
- obtaining an approximate location information of the vehicle;
- receiving an initial photographic image from the approximate location indication, the initial photographic image indicative of an approximate vehicle location;
- obtaining improved location information of the vehicle based on the approximate location information;
- receiving a revised photographic image based on the improved location information;
- and
- sending a signal conveying the revised photographic image for the roadside service.
A computer-assisted method for providing information about a roadside technician for roadside service, the method comprising:
- receiving, by a computer system, an estimated time of arrival (ETA) of the roadside technician;
- receiving, by the computer system, technician information about the roadside technician, wherein the technician information is indicative of an identification of the roadside technician;
- providing, by the computer system, the estimated time of arrival and the technician information to a communication device associated with a user of the roadside service;
- obtaining historical information of the roadside technician, wherein the historical information is indicative of an on-time percentage of the roadside technician over a previous period of time;
- receiving a level of confidence for the estimated time of arrival based on the historical information;
- and
- displaying the estimated time of arrival, a confidence indicator indicative of the level of confidence, and the technician information.
An apparatus comprising:
- at least one memory;
- and
- at least one processor coupled to the at least one memory and configured to perform, based on instructions stored in the at least one memory:
- receiving an estimated time of arrival (ETA) of the roadside technician;
- receiving technician information about the roadside technician, wherein the technician information is indicative of an identification of the roadside technician;
- providing the estimated time of arrival and the technician information to a communication device associated with a user of the roadside service;
- obtaining user feedback information about the roadside technician;
- receiving a level of confidence for the estimated time of arrival based on the user feedback information;
- and
- displaying the estimated time of arrival, the technician information, and the level of confidence.
A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:
- receiving an estimated time of arrival (ETA) of the roadside technician;
- receiving technician information about the roadside technician, wherein the technician information is indicative of an identification of the roadside technician;
- providing the estimated time of arrival and the technician information to a communication device associated with a user of the roadside service;
- obtaining historical information of the roadside technician, wherein the historical information is indicative of an on-time percentage of the roadside technician over a previous period of time;
- receiving a level of confidence for the estimated time of arrival based on the historical information;
- displaying the estimated time of arrival, the level of confidence, and the technician information;
- receiving an updated estimated time of arrival;
- and
- displaying the updated estimated time of arrival.
Dependencies are inferred from the claim text.