Supervisor training terminal and monitor for voice-driven applications

A system for supervising an operator in a work environment comprising:

• an operator terminal configured for running a speech task program with an operator using text-to-speech in a first spoken language, the speech task program including a plurality of predefined and successive nodes that are encountered by the operator in a node-by-node progression, indicating stages of progress through the speech task program;
• a supervisor terminal configured for running a speech task program with a supervisor in parallel with the operator terminal speech task program using text-to-speech in a second spoken language different from the first spoken language;
• a communication link between the operator terminal and supervisor terminal for communicating information there between;
• the operator terminal operable to communicate, to the supervisor terminal, mode, speech and feedback information that points to specific stage of progress of the operator in the node-by-node progression through the operator terminal task program;
• the supervisor terminal operable for progressing through the supervisor terminal task program in a parallel node-by-node progression that is synchronized with the progress of the operator terminal task program based on the speech and feedback information regarding the specific stage of progress that is communicated by the operator terminal, the node-by-node progression communicated to the supervisor using text-to-speech in the second spoken language;
• and
• a monitor configured for displaying the operator's node-by-node progression, wherein the node-by-node progression is graphically displayed on the monitor upon receipt of speech data from said operator terminal.

A method for supervising an operator in a speech-driven environment comprising:

• on an operator terminal, running a bi-directional speech task with an operator using text-to-speech that operates in a first spoken language, the speech task including a plurality of predetermined and successive nodes that are encountered by the operator in a node-by-node progression, indicating stages of progress through the speech task;
• on a supervisor terminal, running a bi-directional speech task with a supervisor in parallel with the operator terminal speech task and using text-to-speech that operates in a second spoken language that is different from the first spoken language;
• monitoring, with the supervisor terminal, progress of the operator in the node-by-node progression through the operator terminal speech task using mode, speech and feedback information from the operator terminal that points to a stage of progress through the operator terminal speech task;
• controlling the progress through the supervisor terminal speech task in a parallel node-by-node progression so that it is synchronized with the progress through the operator terminal speech task based on the speech and feedback information from the operator terminal;
• communicating the node-by-node progression to the supervisor using text-to-speech in the second spoken language;
• and
• displaying on a monitor the operator's node-by-node progression, wherein the node-by-node progression is graphically displayed on the monitor upon receipt of speech data from said operator terminal.

A method for supervising an operator in a work environment comprising:

• on an operator terminal, running a speech task program with an operator using text-to-speech in a first spoken language, the speech task program including a plurality of predetermined and successive nodes that are encountered by the operator in a node-by-node progression, indicating stages of progress through the speech task program;
• on a supervisor terminal, running a speech task program with a supervisor in parallel with the operator terminal speech task program using text-to-speech in a second spoken language different from the first spoken language;
• monitoring, with the supervisor terminal, progress of the operator in the node-by-node progression through the operator terminal speech task program using mode speech and feedback information from the operator terminal that points to a stage of progress through the operator terminal speech task program;
• controlling the progress through the supervisor terminal speech task program in a parallel node-by-node progression so that it is synchronized with the progress through the operator terminal speech task program based on the speech and feedback reformation from the operator terminal;
• communicating the node-by-node progression to the supervisor using text-to-speech in the second spoken language;
• and
• displaying on a monitor the operator's node-by-node progression, wherein the node-by-node progression is graphically displayed on the monitor upon receipt of speech data from said operator terminal.

A system, for supervising an operator comprising:

• an operator terminal configured for running a speech task in an operator's native language by utilizing text-to-speech functions stored on the operator terminal, the speech task including a plurality of predefined and successive nodes that are encountered by the operator in a node-by-node progression, indicating the stages of progress through the speech task;
• a supervisor terminal configured for running a bi-directional speech task with a supervisor in parallel with the operator terminal speech task and using text-to-speech that operates in a second spoken language that is different from the first spoken language;
• a communication link between the operator terminal and supervisor terminal for communicating information there between;
• the operator terminal operable to communicate, to the supervisor terminal, speech and feedback information that points to a specific stage of progress of the operator in the node-by-node progression through the operator terminal speech task;
• the supervisor terminal operable for progressing through the supervisor terminal speech task in a parallel node-by-node progression that is synchronized with progress of the operator terminal speech task based on the speech and feedback information regarding a specific stage of progress that is communicated by the operator terminal, the parallel node-by-node progression communicated to the supervisor using text-to-speech in the second spoken language;
• and
• a monitor configured for displaying the operator's node-by-node progression, wherein the node-by-node progression is graphically displayed on the monitor upon receipt of speech data from said operator terminal.