System, method, and computer program for automatically generating personalized offers for a consumer in a telecommunication consumer network

A method, comprising:

• automatically continuously monitoring a telecommunication consumer network to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network;
• collecting one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network;
• generating a quality of experience score for at least one consumer, based on the one or more metadata attributes;
• comparing the quality of experience score to a predefined threshold score;
• upon determining that the quality of experience score is below the predefined threshold score, triggering a generation of at least one personalized offer for the at least one consumer on the telecommunication consumer network utilizing the record of patterns of consumer usage of mobile devices on the consumer network, the personalized offer being associated with at least one consumer service that is suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.

A system comprising:

• a memory system;
• and
• one or more processing cores coupled to the memory system and that are each configured for:
• automatically continuously monitoring a telecommunication consumer network to automatically maintain a record of patterns of consumer usage of mobile devices on the telecommunication consumer network;
• collecting one or more metadata attributes associated with the consumer usage of mobile devices on the telecommunication consumer network;
• generating a quality of experience score for at least one consumer, based on the one or more metadata attributes;
• comparing the quality of experience score to a predefined threshold score;
• upon determining that the quality of experience score is below the predefined threshold score, triggering a generation of at least one personalized offer for the at least one consumer on the telecommunication consumer network utilizing the record of patterns of consumer usage of mobile devices on the consumer network, the personalized offer being associated with at least one consumer service that is suitable for a pattern of usage of at least one mobile device associated with the at least one consumer on the telecommunication consumer network.