Best time to call parties having multiple contacts

A non-transitory, computer-readable medium comprising computer-executable instructions for placing an outbound call to a party by using a dialer based on a best time to contact the party over a plurality of contact periods of time to achieve at least one of a desired outcome and a desired result, the computer-executable instructions when executed by at least one computer processor cause the at least one computer processor to:

• generate probabilities of achieving at least one of the desired outcome and the desired result with respect to the party, wherein:
• the party has a plurality of contact types that can be utilized to place the outbound call to the party,
• the probabilities for the party comprise a set of probabilities for each of the plurality of contact periods of time, and
• a set of probabilities for a particular contact period of time for the party comprises a probability for each contact type for the party of achieving at least one of the desired outcome and the desired result by utilizing the contact type to place the outbound call to the party during the particular contact period of time;
• select an optimal contact type for the party for each of the plurality of contact periods of time, wherein:
• the optimal contact type for a particular contact period of time for the party provides a probability from the set of probabilities generated for the particular contact period of time for the party with a highest likelihood of achieving at least one of the desired outcome and the desired result by utilizing the optimal contact type to place the outbound call to the party during the particular contact period of time;
• identify the best time to contact the party as one of the plurality of contact periods of time based on the optimal contact types selected for the party for each of the plurality of contact periods of time and associated probabilities;
• and
• generate a call list identifying parties to place outbound calls to during each of the plurality of contact periods of time, wherein the call list identifies placing the outbound call to the party during the best time to contact the party and the dialer places the outbound call to the party during the best time to contact the party based on the call list by utilizing the optimal contact type identified for the best time to contact the party.

A system for placing an outbound call to a party based on a best time to contact the party over a plurality of contact periods of time to achieve at least one of a desired outcome and a desired result, the system comprising:

• at least one computer processor configured to:
• generate probabilities of achieving at least one of the desired outcome and the desired result with respect to the party, wherein:
• the party has a plurality of contact types that can be utilized to place the outbound call to the party,
• the probabilities for the party comprise a set of probabilities for each of the plurality of contact periods of time, and
• a set of probabilities for a particular contact period of time for the party comprises a probability for each contact type for the party of achieving at least one of the desired outcome and the desired result by utilizing the contact type to place the outbound call to the party during the particular contact period of time;
• select an optimal contact type for the party for each of the plurality of contact periods of time, wherein:
• the optimal contact type for a particular contact period of time for the party provides a probability from the set of probabilities generated for the particular contact period of time for the party with a highest likelihood of achieving at least one of the desired outcome and the desired result by utilizing the optimal contact type to place the outbound call to the party during the particular contact period of time;
• identify the best time to contact the party as one of the plurality of contact periods of time based on the optimal contact types selected for the party for each of the plurality of contact periods of time and associated probabilities;
• and
• generate a call list identifying parties to place outbound calls to during each of the plurality of contact periods of time, wherein the call list identifies placing the outbound call to the party during the best time to contact the party;
• and
• a dialer configured to:
• place the outbound call to the party during the best time to contact the party based on the call list, wherein the dialer places the outbound call utilizing the optimal contact type identified for the best time to contact the party.