Operation delay monitoring method, operation management apparatus, and operation management program

An operation management apparatus comprising a storage part and a processing part, the operation management apparatus being configured to monitor a delay in an operation for configuring a computer system including at least one of management target resources among server apparatuses, storage apparatuses, and network apparatuses or for changing a configuration of a configured computer system, wherein

• the operation comprises one or more operation procedures having a dependence relationship in an execution order, an operation end time limit is designated for the operation, and each of the operation procedures may include a manual procedure manually performed by an operator as well as an automatic procedure automatically executed by the management target resources following the manual procedure,
• the storage part is configured to store various pieces of information related to the operation and the operation procedures, the information including:
• the dependence relationship in the execution order;
• the operation end time limit;
• a manual procedure scheduled time scheduled for execution of the manual procedure;
• an automatic procedure scheduled time scheduled for execution of the automatic procedure;
• and
• an event for specifying start and end of the manual procedure among actions that occur in the management target resources as a result of execution of the operation procedures, and
• the processing part comprises:
• detection means of a manual procedure operation for recording a start time point or an end time point of the manual procedure when the event for specifying the start and the end of the manual procedure occurs among the actions that occur in the management target resources as a result of the execution of the operation procedures;
• operation time specifying means for calculating an actual time required for the execution of the manual procedure based on the start time point and the end time point of the manual procedure in which the operation is already finished;
• and
• operation delay estimation means for calculating a delay rate of the manual procedure up to this point based on the actual time of the manual procedure in which the operation is already finished, and based on the manual procedure scheduled time, multiplying the manual procedure scheduled time of the manual procedure by the delay rate to calculate an estimated time for the execution of the manual procedure in which the operation is not started, and determining whether the operation will end before the operation end time limit based on the dependence relationship in the execution order, the estimated time, and the automatic procedure scheduled time.

An operation management program causing a computer to function as an operation management apparatus, the operation management apparatus comprising

• a storage part and a processing part, the operation management apparatus being configured to monitor a delay in an operation for configuring a computer system including at least one of management target resources among server apparatuses, storage apparatuses, and network apparatuses or for changing a configuration of a configured computer system, wherein
• the operation comprises one or more operation procedures having a dependence relationship in an execution order, an operation end time limit is designated for the operation, and each of the operation procedures may include a manual procedure manually performed by an operator as well as an automatic procedure automatically executed by the management target resources following the manual procedure,
• the storage part is configured to store various pieces of information related to the operation and the operation procedures, the information including:
• the dependence relationship in the execution order;
• the operation end time limit;
• a manual procedure scheduled time scheduled for execution of the manual procedure;
• an automatic procedure scheduled time scheduled for execution of the automatic procedure;
• and
• an event for specifying start and end of the manual procedure among actions that occur in the management target resources as a result of execution of the operation procedures, and
• the processing part comprises:
• detection means of a manual procedure operation for recording a start time point or an end time point of the manual procedure when the event for specifying the start and the end of the manual procedure occurs among the actions that occur in the management target resources as a result of the execution of the operation procedures;
• operation time specifying means for calculating an actual time required for the execution of the manual procedure based on the start time point and the end time point of the manual procedure in which the operation is already finished;
• and
• operation delay estimation means for calculating a delay rate of the manual procedure up to this point based on the actual time of the manual procedure in which the operation is already finished, and based on the manual procedure scheduled time, multiplying the manual procedure scheduled time of the manual procedure by the delay rate to calculate an estimated time for the execution of the manual procedure in which the operation is not started, and determining whether the operation will end before the operation end time limit based on the dependence relationship in the execution order, the estimated time, and the automatic procedure scheduled time.