Automatic audio level adjustment for video vending machines

A non-transitory computer-readable medium having instructions embedded thereon for automatically adjusting a parameter of a transit fare vending machine based on a response, the instructions comprising computer code for causing a computing device to:

• receive, at a transit fare vending machine, an input to initiate audio/visual communication with a remote device of a ticket office of a transit system, the input being provided by a user of the transit fare vending machine;
• establish the audio/visual communication between the transit fare vending machine and the remote device of the ticket office;
• detect, using sensors of the transit fare vending machine, a response from the user of the transit fare vending machine, the response comprising one or more of a body position or a body action of the user associated with a parameter of the transit fare vending machine being outside of a desired range;
• match the response with at least one remedy of a database of remedies, each remedy comprising an adjustment to a parameter of the transit fare vending machine;
• adjust a parameter of the transit fare vending machine related to the audio/visual communication based on the matched remedy such that the parameter may be tuned to the desired range;
• monitor the response to the adjusted parameter to determine whether the adjustment successfully tuned the parameter to the desired range;
• receive a request from the remote device to adjust the parameter;
• detect a behavior of the user upon receiving the request;
• update the database of remedies to include the behavior;
• and associate the behavior with a suggested remedy.

A transit fare vending machine comprising:

• a communications interface configured to send and receive data;
• a sensor interface;
• a memory;
• and
• a processor configured to:
• receive an input to initiate audio/visual communication with a remote device of a ticket office of a transit system, the input being provided by a user of the transit fare vending machine;
• establish the audio/visual communication between the transit fare vending machine and the remote device of the ticket office;
• detect, using the sensor interface, a response from the user of the transit fare vending machine, the response comprising one or more of a body position or a body action of the user associated with a parameter of the transit fare vending machine being outside of a desired range;
• match the response with at least one remedy of a database of remedies, each remedy comprising an adjustment to a parameter of the transit fare vending machine;
• adjust a parameter of the transit fare vending machine related to the audio/visual communication based on the matched remedy such that the parameter may be tuned to the desired range;
• monitor the response to the adjusted parameter to determine whether the adjustment successfully tuned the parameter to the desired range;
• receive a request from the remote device to adjust the parameter;
• detect a behavior of the user upon receiving the request;
• update the database of remedies to include the behavior;
• and associate the behavior with a suggested remedy.