Method and system for using a component business model to transform warranty claims processing in the automotive industry

A computer implemented system for using a component business model to transform a business process, comprising:

• a structure visually represented as a component map of a Component Business Model (CBM), the components being partitioned from business assets into necessarily non-overlapping parts, said partitioning taking the assets of the business and producing therefrom separate components that are mutually exclusive and collectively complete, each said respective component including respective mechanisms for doing something commercially useful with said respective assets;
• key performance indicators for the business process;
• a mapped overlay of the business process upon the component map, each step in the process being performed by a performing component and each link between steps being represented on the map by a link between an output of one performing component and an input to another performing component, wherein the mapped display is presented in a plurality of views, each view highlighting a contribution of each of the performing components to an aspect of the business;
• means implemented by the computer for using said plurality of views of the mapped overlay to identify component sources of adverse affects upon the key performance indicators for the business process;
• means implemented by the computer for using the identified sources of adverse affects to identify component business changes for improving the key performance indicators;
• means implemented by the computer for establishing priorities for the identified changes with respect to impact on the key performance indicators;
• means implemented by the computer for defining an information technology architecture to support the identified changes;
• and
• means implemented by the computer for specifying a roadmap for implementing the supporting information technology architecture in accordance with the priorities established for the identified changes.

Implementing a service for using a component business model to transform a business process, comprising the method of:

• partitioning business assets into necessarily non-overlapping parts in a structure visually represented as a component map of the Component Business Model (CBM), said partitioning taking the assets of the business and producing therefrom separate components that are mutually exclusive and collectively complete, each said respective component including respective mechanisms for doing something commercially useful with said respective assets;
• defining key performance indicators for the business process;
• mapping the business process to the component map, each step in the process being performed by a performing component and each link between steps being represented on the map by a link between an output of one performing component and an input to another performing component, wherein the mapped display is presented in a plurality of views, each view highlighting a contribution of each of the performing components to an aspect of the business;
• using said plurality of views of the mapped display to identify component sources of adverse affects upon the key performance indicators for the business process;
• using the identified sources of adverse affects to identify component business changes for improving the key performance indicators;
• establishing priorities for the identified changes with respect to impact on the key performance indicators;
• defining an information technology architecture to support the identified changes;
• and
• specifying a roadmap for implementing the supporting information technology architecture in accordance with the priorities established for the identified changes.

A computer implemented system for using a component business model to transform a business process, comprising:

• a computer processor capable of executing computer code implemented on the computer;
• first computer code implemented on the computer for partitioning business assets into necessarily non-overlapping parts in a structure visually represented as a component map of a Component Business Model (CBM), said partitioning taking the assets of the business and producing therefrom separate components that are mutually exclusive and collectively complete, each said respective component including respective mechanisms for doing something commercially useful with said respective assets;
• second computer code implemented on the computer for defining key performance indicators for the business process;
• third computer code implemented on the computer for mapping the business process to the component map, each step in the process being performed by a performing component and each link between steps being represented on the map by a link between an output of one performing component and an input to another performing component, wherein the mapped display is presented in a plurality of views, each view highlighting a contribution of each of the performing components to an aspect of the business;
• fourth computer code implemented on the computer for using said plurality of views of the mapped display to identify component sources of adverse affects upon the key performance indicators for the business process;
• fifth computer code implemented on the computer for using the identified sources of adverse affects to identify component business changes for improving the key performance indicators;
• sixth computer code implemented on the computer for establishing priorities for the identified changes with respect to impact on the key performance indicators;
• seventh computer code implemented on the computer for defining an information technology architecture to support the identified changes;
• and
• eighth computer code implemented on the computer for specifying a roadmap for implementing the supporting information technology architecture in accordance with the priorities established for the identified changes.