Method and system for intelligent call termination
AssigneeVonage Business Inc.
InventorsSagi Dudai, Dany Orr
Life of this patent
Estimating the term…
Abstract
Methods and systems for intelligently terminating calls are provided herein. In some embodiments, a method for intelligently terminating calls may include receiving a call request directed to a communication identifier associated with a first user, determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, and terminating the call to one or more devices associated with the communication identifier based on the determined call termination action.
Claims19
A method for intelligently terminating calls, comprising:
- receiving a call request directed to a communication identifier associated with a first user;
- determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, wherein the previous call termination patterns are based on an analysis of a plurality of call history records that the first user is associated with;
- and
- terminating the call to one or more devices associated with the communication identifier based on the determined call termination action, wherein the call termination action associated with the call request includes terminating the call to the first user with a specified ring duration, wherein the specified ring duration is determined based on previous call termination patterns by the first user.
A method for intelligently terminating calls, comprising:
- receiving a call request directed to a communication identifier associated with a first user;
- determining a call termination action to associate with the call request based on (a) information associated with the call request and (b) previous call termination patterns associated with the first user, wherein the previous call termination patterns are based on an analysis of a plurality of call history records that the first user is associated with, wherein the communication identifier is associated with a plurality of devices, wherein determining the call termination action to associate with the call request includes selecting one or more of the plurality of devices to terminate the call to, and wherein a first device of the plurality of devices is selected to terminate the call to;
- terminating the call to one or more devices associated with the communication identifier based on the determined call termination action;
- receiving an indication that the call terminated to the first device was not answered;
- and
- selecting a second device of the plurality of devices to terminate the call to.
A system for intelligently terminating calls, comprising:
- a call pattern analysis circuit configured to determine call termination patterns of a first user based on an analysis of past call history records associated with the first user;
- a rules creation circuit configured to create one or more rules based on the call termination patterns determined by the call pattern analysis;
- and
- call processing circuit configured to determine a call termination action for a received call request directed towards a device associated with the first user based on (a) information associated with the call request and (b) the one or more rules created, wherein the call termination action associated with the call request includes terminating the call to the first user with a specified ring duration, wherein the specified ring duration is determined based on previous call termination patterns by the first user.
Dependencies are inferred from the claim text.