Remotely accessing a computer system

A non-transitory computer readable storage medium comprising a computer program which instructs a computer to perform a method comprising:

• receiving a video signal from a local customer system;
• wirelessly transmitting the video signal to a remote representative system;
• wirelessly receiving a remote user input signal from the remote representative system;
• formatting the remote user input signal to correspond to a user input signal originating from a hardware user interface device locally coupled to the local customer system;
• transmitting the remote user input signal to the local customer system;
• and
• wherein the local customer system has no network connection to the remote representative system other than through the hardware user interface device and wherein the only signals received by the local customer system from the remote representative system are remote user input signals.

A dongle device for facilitating provision of customer support from a remote representative system to a local customer system, the device comprising:

• a dongle port for providing a wire interface to a video output port and an at least one user input port of the local customer system, the dongle port for receiving a video signal from the video output port and for transmitting a hardware user input signal to the local customer system;
• a modular connection interface for providing an interface between the dongle device and a wireless transceiver, the wireless transceiver wirelessly coupled to the remote representative system;
• and
• a module operating within the wireless transceiver for instructing a computer within the wireless transceiver to cause the wireless transceiver to
• receive the video signal from the dongle device,
• wirelessly transmit the video signal to the remote representative system,
• wirelessly receive a remote user input signal from the remote representative system, and
• transmit the remote user input signal to the dongle device;
• and
• wherein the local customer system has no network connection to the remote representative system other than through the dongle device and wherein the only signals received by the local customer system from the remote representative system are the remote user input signal.