Method and system for securely performing callbacks in a content distribution system

A method comprising:

• generating a request to open a callback session at a user device;
• communicating the request to open the callback session to a callback server;
• opening a first session between the callback server and a user device;
• communicating an encrypted callback data signal from the user device to the callback server through the first session;
• opening a second session between the callback server and a conditional access system associated with a head end;
• verifying the encrypted callback data signal at callback server;
• communicating the encrypted callback data signal to the conditional access system through the second session;
• wherein communicating the request to open the callback session to the callback server comprises communicating the request to open the callback session to a proxy server associated with the callback server;
• and decrypting the encrypted callback data signal at the conditional access system to form decrypted callback data.