Identifying recorded call data segments of interest
AssigneeWest Corporation
InventorsJeffrey William Cordell, James K. Boutcher, David Scheet
Life of this patent
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Abstract
A method and apparatus of processing a voice call are disclosed. One example method of operation may include recording at least a portion of a conference call and storing the portion of the conference call in memory. The method may also include processing the portion of the conference call to identify at least one segment of interest and processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application. The method may also include forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
Claims20
A method comprising:
- recording at least a portion of a conference call;
- storing the portion of the conference call in memory;
- processing the portion of the conference call to identify at least one segment of interest, the processing of the portion of the conference call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment;
- processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application;
- and
- forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
An apparatus comprising:
- a memory configured to store at least a portion of a recorded conference call;
- a processor configured to
- process the portion of the conference call to identify at least one segment of interest, the portion of the conference call being processed comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment, and
- process the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application;
- and
- a transmitter configured to transmit the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:
- recording at least a portion of a conference call;
- storing the portion of the conference call in memory;
- processing the portion of the conference call to identify at least one segment of interest, the processing of the portion of the conference call comprises parsing one or more keywords and corresponding buffer areas after the one or more keywords are identified, wherein the corresponding buffer areas are defined as a predetermined time periods before and after the one or more keywords are identified in the audio segment;
- processing the at least one segment of interest and creating at least one tag of interest to be associated with a third party application, wherein the at least one tag of interest comprises a descriptor configured to link the at least one segment of interest to a transcribed text version, a voice version, or both, of the conference call to be of interest to other individuals accessing the conference call via the third party application;
- and
- forwarding the at least one tag of interest to a third party computing device responsive to the identified segment of interest.
Dependencies are inferred from the claim text.